Precious Jewelry, Sales Manager - Charlotte
Precious Jewelry, Sales Manager - Charlotte
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Job Description
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates including:
Medical Dental Vision Benefits
Disability Benefits
Paid Parental Leave Paid Family Leave and Adoption Support
Paid Time Off
Retirement Savings Plan (401K) and Life Insurance
Financial Solutions
NMG Associates Core Discount of 30%
Personal and Professional Development Opportunities
For more information please click Our Benefits section on our career site or reference the link here: Neiman Marcus Group
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a femalefounded femalemajority organization that outpaces the U.S. population in racial and ethnic diversity our people are at the heart of our progress and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race color religion sex pregnancy sexual orientation gender identity and/or expression marital status age national origin disability genetic information veteran status or any other status protected by federal state or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation please email us at
Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers associates brand partners and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s) facilitating partnerships across functions driving team towards goals and leveraging team skills to build a customerdriven sales experience all while being a steward of Neiman Marcus.
What Youll Do
Business Ownership
- Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department
- Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g. presentation returns damages)
- Manages team execution anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
- Provides input on strategic objectives for the store and sets priorities accordingly by department
- Reviews business with applicable Buyers for department and discusses action plans that will yield positive results
- Establishes plans and strategies in partnership with Client Development Lead(s)
- Develops understanding of and analyzes internal and external customer behaviors trends and preferences adjusting processes and standards accordingly (e.g. focus programs)
- Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue
- Supports audit compliance to enforce department and stockroom controls as applicable
People
- Manages people product and placement and sales promotion within department
- Recruits hires trains and develops sales team as applicable
- Owns Associate performance management career development and coaching as needed
- Recognizes outstanding Associate performance addresses opportunities for improvement and quickly resolves issues
- Communicates expectations for Associate behavior and holds Associates accountable
- Manages teams daily prioritization of tasks
- Sets goals for team in alignment with department objectives and supports Associates in achieving them
- Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs
Customer Experience
- Exhibits NMG culture and values and creates a friendly upbeat atmosphere where customer service is consistent with Neiman Marcus standards
- Partners with Client Development Brand Experience Restaurants Merchants and Brands to deliver an extraordinary customer experience
- Maintains a strong presence on the floor and is aware of what is happening throughout the day
- Proactively builds positive and productive relationships with vendors customers merchants etc.
- Builds a cohesive customer servicedriven team overseeing customer service efforts and escalations
- Partners with functional leads for execution of instore selling events
- Seeks to help others by identifying and meeting the needs of the team customers partners and the community
Sales Experience Manager*
- In addition to the above requirements manages Alterations team** Service Ambassador team and Customer Service team as applicable
Personal Stylist Manager*
- In addition to the above requirements manages Alterations team** and Personal Stylist team as applicable
**Store leadership will place Alterations / Sales Support teams as needed in their specific stores
What You Bring
- 46 years of relevant experience luxury retail fashion experience preferred
- 4year degree preferred
- Proven track record achieving business results
- History of building leading motivating and coaching teams to achieve objectives
- Excellent oral and written communication skills
- Strong attention to detail
- Win together mentality
- Basic proficiency with MS Office Product Suite advanced proficiency preferred
- Certain roles may require standing bending climbing stairs and lifting and carrying up to 10 pounds
- Associates must be willing to work a flexible schedule based on business need which will include evenings weekends and holidays
Passion for People
- Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
- Resolves conflicts as soon as they arise finding common ground and settling disputes fairly and with minimal disruption
- Structures messages in a clear logical manner using the most appropriate communication medium
- Responsible for the performance and career development of direct reports
- Actively recruits and hires quality talent to add to team planning for and creating talent bench
- Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
- Evaluates and calibrates performance fairly and provides feedback with consistent followup
- Assures that rewards are tied to objectives and requirements
- Promotes a positive environment of achievement recognition and celebration
- Serves as a role model by establishing and adhering to high ethical standards
- Leads team in appropriately enforcing policies and procedures ensuring understanding from all Associates
- Speaks with truth and candor modeling how to challenge the status quo appropriately
- Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
- Creates a gracious and welcoming environment for internal and external customers as well as other partners
Passion for Business
- Stays informed of business drivers industry trends and competitors applying knowledge to identify and pursue new opportunities
- Establishes wellthoughtout plans and manages execution of plans anticipating and adjusting for risks and roadblocks
- Tracks progress against departmental strategies to execute properly and successfully
- Proactively shares information best practices and new ideas with team to improve business and performance
- Demonstrates strong decisionmaking skills (e.g. problem definition data analysis hypothesis testing asking for input)
- Uses critical thinking skills to analyze problems and to recommend viable solutions
- Personally champions change initiatives explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth
- Continuously builds skills and knowledge through training coaching and career experiences
- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
- Conveys energy and enthusiasm for NMG and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience
- Establishes and upholds high personal standards for individual work and environment
- Maintains a customercentric mentality versus a solely storecentric one
This job description is not designed to cover or contain a comprehensive listing of duties responsibilities or activities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Manager
Employment Type
Full Time
