HBITS 06-14061 IT Specialist - Mid Level
HBITS 06-14061 IT Specialist - Mid Level
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1 Vacancy
Job Description
Job Description
Job Description:Desktop support position that will respond to all service requests and document the details of a user request or issue.
Day to Day Tasks:
Duties include but not limited to the following:
1 Respond to all service requests.
2 Use of Lansweeper ITSM and remote desktop to provide level 2 technical support to over 4000 DOH staff monitoring work queues opening updating and closing ITSM incidents.
3 Document the details of a user request or issue document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
4 Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
5 Installation of desktop hardware/ peripherals and printers.
6 Candidate may be expected to lift equipment that may weigh up to 50 lbs and be required to run cables under desks and other furniture.
7 Installation of individual software packages as needed for all users.
Mandatory Qualifications:
IT Specialist Works in the field of Information Technology experienced in the usage and support of a collection of development platforms technical architectures or business applications and products that run on those platforms beyond that of a Programmer.
MidLevel 36 60 months: Candidate is able to work independently without assistance.
Requested Qualifications:
36 months experience managing support requests on a level 2 help desk and End user oriented support
36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.
36 months experience with the installation and support of O365 and Outlook in an enterprise environment.
36 months experience using Lansweeper Remote desktop and Active Directory all three are required.
36 months experience using ITSM service desks.
36 months experience configuring and installing windowsbased hardware software peripherals network printers and thin clients.
36 months experience imaging computers and ability to lift & carry equipment including items that may weigh up to 50 pounds.
36 months experience supporting RSA Console and Workspace1
36 months experience with assisting customers by phone email and in person
36 months experience utilizing VMware vSphere to support virtual desktops
Required Experience:
Manager
Employment Type
Full-Time
