IT Service Desk
IT Service Desk
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Salary Not Disclosed
1 Vacancy
Job Description
Client overview: Is a Managed Office Provider offering a comprehensive portfolio of IT Print Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented techminded individuals to join our team.
Duties & Responsibilities:
Act as a single point of contact for phone calls and emails for IT issues and queries to IT support
Triage incoming support issues determining severity and impact and escalating when appropriate to higher tier support.
Assist users with Level 1 Service Desk requests such as password resets and fax printer and copier problems.
Troubleshoot Tier 1 IT problems such as password resets email problems access changes etc.
Answer telephone email and walkup requests for technical support.
Troubleshoot phone line and network issues. Determine nature of problem and coordinate resolution.
Troubleshoot cell phone issues.
Work on other special projects as defined by the Help Desk Manager.
Provide 100% remote support for all locations using phone and email
Maintain a high level of efficiency by achieving SLAs on tickets/requests.
Participate in an OnCall rotation to provide support to users during after hours.
Qualifications:
35 years experience on a Service Desk or Help Desk environment.
35 years experience with Microsoft Office (Word Excel PowerPoint and Outlook).
Experience with remote tools such as Bomgar or TeamViewer.
Experience with ticketing systems such as Zendesk or ServiceNow.
CompTIA A or Network certifications is an advantage!
Basic PC knowledge to correctly log and assign help desk requests. Example: You can remove applications install a printer and know what an IP address is.
Great Customer Service Skills
Fast Learner
Effective Communicator
Organized
Able to multitask
Strong Work Ethic
Works Well in Team Environment
Excellent customer service skills.
Good communication and telephone skills.
Minimum of 30 wpm typing skills required.
Shift: 10:30 PM07:30 AM PHT
Perks:
Remote Work Setup
Company Laptop provided
HMO Coverage on Day 1 Free HMO Dependent After 6 Months
Paid Time Off (Vacation Leave Sick Leave Birthday Leave Maternity Leave Paternity Leave Solo Parent Leave and more)
Unused Leave Conversion
Attendance Bonus
Annual Bonus
Monthly Prizes and Bonuses
PHP 10k to 30k Referral Bonus
Employment Type
Full Time
