Technical Account Manager TAM
Technical Account Manager TAM
Posted on :
22-05-2025
Employer Active
1 Vacancy
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Job Description
AppZen is the leader in autonomous spendtopay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable expense and card workflows to read understand and make realtime decisions based on your unique spend profile leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises including onethird of the Fortune 500 use AppZens invoice expense and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more visit us at.
Key Responsibilities
- Act as the primary technical point of contact and trusted advisor for assigned enterprise customers.
- Build and maintain deep strategic relationships with customer stakeholders including technical teams and senior leadership.
- Understand customerspecific configurations customizations and integration patterns across their AppZen environments.
- Facilitate alignment between customer goals and AppZens capabilities by collaborating crossfunctionally with Engineering Product Management Professional Services CSM and Support.
- Influence internal teams with customer insights to shape product improvements and roadmap decisions.
- Conduct regular technical health reviews system assessments and operational checkins to ensure optimal platform performance.
- Review upcoming customer events and planned production activities to proactively identify and mitigate risks.
- Drive initiatives to improve customer productivity and longterm satisfaction.
- Act as the escalation point for technical incidents coordinating resolution efforts across internal teams.
- Lead indepth root cause analyses and implement preventive measures to reduce recurring issues.
- Enhance support processes and ticket handling by driving internal quality improvements and knowledgesharing initiatives.
- Promote customer selfsufficiency by enabling teams to effectively use AppZen support tools documentation and best practices.
- Provide expertlevel guidance on troubleshooting integrations and observability tools.
What Were Looking For
- Experience: 35 years in a TAM Technical Support Solutions Engineering within a SaaS or enterprise software company.
- Domain Expertise: Background in finance automation accounts payable or expense auditing platforms is highly preferred.
- Technical Skills: Experience in Python Go or similar for debugging and automation.
- Soft Skills: Excellent verbal and written communication problemsolving and customerfacing engagement skills.
- Mindset: Strong ownership proactive attitude and customercentric approach.
- Education: Bachelors degree in Computer Science Engineering or a related technical field
Strong knowledge of REST APIs and Postman.
Proficiency in AWS Console and tools like Kibana or OpenSearch.
Understanding of AI and Data Science concepts and their application in enterprise solutions.
Excellent analytical skills highly organized and actionoriented.
Required Experience:
Manager
Employment Type
Full-Time
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