Customer Service Officer- One Number
Customer Service Officer- One Number
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Job Description
Full time Permanent (37 hours per week Monday to Friday)
Recognised as a Sunday Times Top 100 Best Places to work in the Public Sector employer we have been awarded Investors in People (Gold) status and been named the UKs Top Landlord after winning the 24Housing magazine vote.
We have an exciting customer services opportunity for the right candidate in our One Number Team. You will provide excellent telephone support to our customers delivering comprehensive advice and guidance on all services delivered through Stockport Homes.
With experience of providing a customer focussed service demonstrating excellent communication skills both verbally and in writing you must be capable of actively listening and empathising with customers whilst effectively managing call times in response to demand. A good level of education is essential and you must work well under pressure with an exemplary positive attitude and ability to solve problems creatively.
The roles require flexibility great interpersonal skills and the ability to work accurately in a fastpaced environment dealing with a range of enquiries.
The successful applicantwill be required to provide occasional cover in our reception team.
The role will be office based during the probation period and hybrid thereafter.
If you would like to discuss the role please contact Christophe McDermott at
The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limitedterms and conditions.
The successful applicants appointment will be subject to satisfactory basicclearance by the Disclosure and Barring Service.
We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.
If you require any reasonable adjustments to complete your application please contact the People & OD Team on
Please note that we do not accept applications through thirdparty websites. To ensure your application is reviewed please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing date: 1st June 2025
Interview Date: 6th June 2025
About Us
Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.
We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.
As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.
All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.
Companies within SHG:
Stockport Homes Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on daytoday matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.
Three Sixty Three Sixty delivers innovative highquality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly communityled approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.
Skylight SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.
Viaduct Housing Partnership Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.
SHG is proud to be an awardwinning organisation dedicated to transforming the lives and communities of our customers and as a publicprivate sector fusion SHG is focused on future growth and excellence looking for the best people to join the Group to be on this exciting journey.
Our Benefits
Our Community
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
