Travel Service Consultant

• Employment Type: Permanent FullTime (35 hours p/week)
• Remuneration: $110073 $% Super Leave Loading
• Location: UNSW Kensington Campus (Hybrid Working)

About UNSW:
UNSW isnt like other places youve worked. Yes were a large organisation with a diverse and talented community a community doing extraordinary things. Together we are driven to be thoughtful practical and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive be challenged and do meaningful work youre in the right place.

Why Your Role Matters:
The Travel Services Consultant (TSC) plays a vital role in supporting UNSWs travel program by ensuring the effective and consistent use of the Travel Management System across all stages of the travel lifecycle. The travel program is designed to enhance customer experience while optimising efficiency compliance and alignment with UNSWs Duty of Care obligations.

The TSC is responsible for the application and oversight of travel policies procedures and systems supporting a streamlined costeffective and wellmanaged travel function that meets both operational and risk management requirements. This role ensures seamless integration across all aspects of the travel program and works collaboratively with UNSW Procurement Operational Finance Information Technology and the Universitys appointed Travel Management Company.

The Travel Services Consultant reports to the Travel Services Manager Procurement.

Responsibilities:

• Act as a liaison and point of contact for internal stakeholder groups to ensure quality service compliance and understanding of the MyTravel program to UNSW.
• Support the Travel Services Manager of all issues opportunities and enhancements to the travel program escalating as required.
• Support the travel program by providing proactive communication management ongoing training and system administration.
• Coordinate and provide advice to both stakeholders and to the Travel Services Manager Strategy and Business Capability in relation to the UNSW Travel Management System and related policies and procedures.
• Ensure all changes to processes and systems are updated continuously documented and disseminated appropriately working with the appropriate teams across the University.
• Support strategic recommendations on related reporting processes procedures policy operational and budget issues which impact on the delivery and successful operations of the Travel Management System.
• Develop and maintain effective working relationships with key representatives across the University who actively support the operations and viability of the travel program including IT Procurement Finance & Risk.

For more information regarding the responsibilities for this role please refer to the Position Description at

Skills and Experience Summary:

• Relevant experience in providing high quality operational and/or project management support.
• Demonstrated experience in travel coordination procurement or related administrative operations.
• System administration experience (preferably with travel management systems or similar)
• Experience supporting or assisting with the review of contract terms and vendor performance.
• Demonstrated experience monitoring progress adjusting plans in response to changing needs and ensuring timeframes and key deliverables are achieved.
• Sound analytical problem solving and conceptual skills including the capacity to form and justify recommendations strategies and initiatives.
• Proven ability to develop communication engagement plans and activities to achieve high level service outcomes.
• Highly developed stakeholder relationship management and engagement skills with the ability to build and maintain effective professional relationships with students and staff at all levels.
• Excellent time management skills with a high level of organisation and attention to detail.

Benefits and Culture:People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Career development opportunities
• 17% Superannuation contributions
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail education fitness)

How to Apply:Make each day matter with a meaningful career at UNSW. Submit your CV via the application portal before June 3rd at 11:30pm.

A copy of the Position Description can be found on

Get in Touch:For queries regarding the recruitment process contact Lucy Gerondis Talent Acquisition Consultant UNSW:
Applications sent via email will not be accepted please apply via the application portal.

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender sexual orientation cultural and linguistic backgrounds Aboriginal and Torres Strait Islander background people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.