Space and Service Coordinator
Space and Service Coordinator
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Job Description
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.
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What You Would Get To Do:
The Space & Service Coordinator will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. Along with other FIRST team members the Space & Service Coordinator will represent the FIRST brand onsite within a wellknown tech company. This role is ideal for someone with entrylevel experience wanting more exposure to the events industry.
Your Contributions
- Handle multiple campuses event requests and assign event/meeting rooms to best optimize space
- Assign team members (Event Managers and Event Service Specialists) to all digital and physical event requests
- Responsible for managing the centralized intake queue for all physical and digital events within the region
- Review each request to determine level of support needed and assign accordingly
- Ensure appropriate updated calendar and information is available for all meeting and event requests
- Solicit all appropriate information required for the approval process
- Maintain uptodate communications and pertinent information including but not limited to approved changes applied to the group and documented conversations with Event Hosts Event Team Leads and Event Managers
- Monitor cancellations room usage and room availability to maximize revenues and client/guest satisfaction
- Audit all assigned space and open space so that Event Leads can best communicate to business units
- Communicate effectively and in a timely manner to the internal events team any information received that could impact the performance of each group
- Seek new ways to make the intake processes more efficient
- Contribute to reports on event volume team capacity and general event data
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role please apply we would love to see how you could fit at First.
- 0 1 years event coordination experience including internships or other applicable experience related to the responsibilities of the role preferably from within a large venue or hotel
- Bachelors Degree preferred
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
- Experience working crossfunctionally with all levels of stakeholders in a fastpaced environment
- Creative problem solver resourceful team player
- Adaptability to situations and everchanging demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multitasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure
- Experience working on large and complex databases
- Must be fluent in English
- Ability to speak German preferred
- Ability to work onsite
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
At FIRST we believe that our success is driven by the passion creativity and commitment of our teams. Thats why we offer a range of benefits and perks to support your personal and professional growth:
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide including headquarters in London New York and Singapore you may have the opportunity to work on exciting projects across different locations.
#LICB1 #LIOnsite
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role please get in touch to discuss adjustments or other suitable roles.
Required Experience:
IC
Employment Type
Full Time
