Onboarding and Activation Specialist
Onboarding and Activation Specialist
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
eBay Live is a new way to sell on eBay where sellers and buyers interact live on video. eBay sellers build buyer trust expand their customer base and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view chat ask questions give feedback vote and buy online during eBay Live selling.
The role will support UK eBay Live operations across various tasks including creation and implementation of operating processes customer support and production support. You will have operations and production experience but also strong customer empathy and communication skills.
What you will accomplish:
Facilitate the seller onboarding process including vetting the seller applications and introducing new sellers and businesses to livestreaming on eBay
Support ongoing communications to customers who engage with eBay Live events including providing feedback to sellers on events and mentorship on how to run successful events on eBay
Identify and triage customer feedback to relevant teams; collaborate with the Live Product team to troubleshoot issues
Actively run event calendars with sellers and eBay crossfunctional teams including supporting on event planning production & execution of new event formats
Support certain livestream events inperson (requires travel) with event creation on eBay platform active content moderation and other event admin tasks during such events
Work closely with the legal analytics product and operations teams to introduce and improve policies and processes that help protect buyers and sellers.
What you will bring:
Experience and interest in live selling formats
Deep understanding of our platform
Strong project management organisation and partner engagement skills
Strong verbal and written communication skills
Customer empathy
Data based approach to decision making
Ability and willingness to travel to support events including at weekends
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
