Front Desk Agent, The Crimson
Front Desk Agent, The Crimson
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Job Description
What will be your daily pursuit
Your daily pursuit is creating a welcoming environment for guests by providing a seamless safe and enjoyable experience!
What will your compensation be
The starting salary for this position is $18.00 per hour.
When does this adventure begin
This is a fulltime seasonal position beginning May 27 or June 3 and running until October 31 2025.
What perks can you expect
- Join an inclusive global team and make lifelong connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays dining and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job
Front Desk Agents ensure guests receive the best service possible from our properties. They provide guests with their requested room address their needs and resolve any complaints they may have throughout their stay. Responsibilities may include:
- Process telephone calls
- Process group arrivals and departures
- Register arriving guests and assign rooms
- Process guests departures calculate charges and receive payment
- Take cancel and change room reservations
- Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
- Refer major guest complaints to Hotel Manager or Front Desk Supervisor
- Balance cash and complete balance sheets cash reports and related forms
- Provide information on hotel facilities and services and local points of interest
- Arrange services required for guests with special needs
- Provide information regarding room status and special guests to other departments
- Learn the Emergency Response Manual thoroughly
- Learn the Night Audit procedures.
- Perform related Front Desk duties as directed by Supervisor
What skills and experience do you need for this job
- Previous guest facing / recepionist experience or education an asset
- Neat and clean in appearance and work habits
- Pleasing outgoing personality
- Knowledge of languages is considered an asset
- Ability to accept direction
- Solid understanding of guest service principles
- Good communication skills
- Knowledge of computers will train
- Typing skills an asset
- Ability to work within a Team
What will your work environment be like
- Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
- Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
- Independent.Youllspend your days in and aroundour amazing properties.
- Remote. Our home is filled with trees lakes and bluebird skies; rather than buildings freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance) as
We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Temp
