Team Leader Parent Pathways-Geraldton

AKG is now a Certified Great Place to Work 2024/2025

Real Futures is a majority Aboriginalowned and staffed company. We provide tailored employment services Parent Pathways Program (PPP) Community Development Program (CDP) Transition to Work (TtW) Indigenous Skills and Employment Program (ISEP) and Disability Employment Services (DES) across Australia.

Real Futures have been successful in winning the new Parent Pathways Program Parent Pathways is about parents and carers and their individual needs. With the help of a qualified mentor parents and carers can receive flexible support to assist with any personal study or work goals.

A day in the life of our Parent Pathways Team Leader can include but are not limited to the following:

• Maintaining and supporting an active caseload
• Supervising and supporting Parents Pathways teams in the area to achieve KPIs
• Developing and maintaining operational relationships with relevant government bodies community organisations and employers
• Ensuring services and programs follow all federal and state legislation funding regulations/requirements certifications and licensing requirements
• Ensuring provision of a safe working environment for all employees
• Proactively identifying performance or HR issues and escalating them to the Regional Manager in a timely and fair manner ensuring appropriate action is taken to minimise risk
• Inspiring and fostering team commitment spirit pride and trust; facilitate cooperation and motivate team members to accomplish group goals
• Developing the capacity of others to perform and contribute by providing coaching/mentoring feedback and opportunities to learn through formal and informal methods
• Contributing to the strategy direction and future planning of Parent Pathways
• Holding regular staff meetings and promote actions to ensure that communication and change are handled positively and in a timely manner
• Ensuring a high standard of care support and development is provided to all staff
• Ensuring our aspirants are treated with respect integrity and professionalism
• Assigning caseload efficiently and effectively in accordance with standard operating procedures and contract requirements
• Maintain files to an acceptable standard for auditing and review

Please note this is a Max Term Position until the

To be considered for this position you will:

• Ability to travel between Parent Pathways sites within region
• Experience Leadership in Community Service Children Youth and Families or Employment Services
• Administration experience keying and sourcing data into and from databases
• Demonstrated ability to work in an outcomebased environment toward high performance results
• Demonstrated ability to develop high quality individually tailored service
• Demonstrated experience in motivational interviewing techniques
• Experience dealing with challenging participants and deescalating situations of conflict
• Experience using CRM and databases intranets and sourcing information via internet
• Exceptional organisational and time management abilities to manage competing priorities
• Highly developed communication and negotiation skills
• Demonstrated ability to work in an outcomebased environment toward high performance results
• Demonstrated ability to develop high quality individualised customer services

Being a part of the Real Futures team you will be provided with a wide range of benefits including:

• Personal and professional development opportunities
• Rewarding and supportive culture
• Birthday leave and diversity leave
• Frequent training and support to excel in the role
• Free Employee Assistance Program
• Access to novated car leasing
• Engage Wellbeing and Recognition Centre (Move Munch Money and Mind)

To be considered you must

• Have full working rights in Australia
• Have a current drivers licence and a comprehensively insured vehicle
• Complete an Australia History Criminal Check
• Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
• Ability to work Monday to Friday 8:30am to 5:00pm

Please note that people with a criminal record are not automatically barred from applying for this position rather the relevance will be considered as it applies to our industry.

About AKG:

AKG is an innovative employment services community health and education provider underpinned by a unique partnership model.

Our family of businesses work together to empower individuals and communities with a particular focus on disadvantaged communities including First Nations youth and people living with a disability.

We are proud of our 30year heritage and our achievements. So far we have helped more than 1 million people to learn find employment and discover new career opportunities.

At AKG we are empowered by our diversity. AKG are committed to providing a work environment where everyone is included treated fairly and with respect. AKG encourages applications from people of all ages nationalities abilities and cultures including Australian Defence Force Veterans and their Families Aboriginal & Torres Strait Islander People the LGBTQI community and people with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process please contact our talent team via email

Confidential enquiries can be made to Ben FalconeMayo Talent Team via

If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development please apply today.