Medical Assistant / Patient Care Coordinator I, GI Oncology

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Day 08 Hour (United States of America)

Location: Palo Alto
Relief Medical Assistant / Patient Care Coordinator I

Lifting up our patients. Lifting up each other.

We believe that great things happen when you put talented people together and then empower them to reach beyond the ordinary. Every day is an inspiration and an opportunity to lift up our patients with the kind of care that has earned us a worldwide reputation for excellence.

As an organization with more than 300 facilities throughout the Bay Area we are a team united by our culture of respect. Our CICare philosophy invites each employee to elevate the patient experience because every interaction is a chance to make a positive impact in the lives of those around us. Of course that same commitment extends to the way we work together. We prize open communication and intensive collaboration as we strive to recognize every contribution. Because thats how true innovation happens again and again.

This is a Stanford Health Care job.

A Brief Overview
As an entry position the PCC I is expected to learn and apply job skills policies and procedures to complete essential assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions and seek assistance when needed.

Locations
Stanford Health Care

What you will do

• Patient Care: Perform patient care duties including measuring vital signs weight height rooming drawing labs assisting providers with medication reconciliation and other special departmental tasks such as EKG ear lavage etc.

• Clinical Administration: Handle checkin/out virtual rooming for providers vaccine administration pointofcare testing and specimen collection.

• Clinic Maintenance: Manage weekly clinic preparation clinic area stocking medication and supply ordering and ensure timely completion of work assignments.

• Communication and Coordination: Handle patient phone calls prescription refills and clinic support operations manage CRM/InBasket and serve as a liaison between the provider the patient and the staff.

Education Qualifications

• High School Diploma or GED equivalent AND one of the following:
  (1) Certificate of completion or official transcript from a medical assisting program
  (2) Completion of medical assistant training by a licensed physician or podiatrist
  (3) Certification as medical assistant through a Medical Board of California approved medical assistant certifying organization

Experience Qualifications

• Entry Level No previous experience required

Required Knowledge Skills and Abilities

• All levels require possession of knowledge skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.

• Knowledge of and ability to use and apply medical terminology in performing his/her duties.

• Knowledge of coding and billing regulations.

• Knowledge of computer systems and software used in functional area.

• Ability to speak and write effectively at a level appropriate for the job.

• Ability to solve problems and identify solutions.

• Ability to demonstrate customer service skills in interactions with all patients families and staff including high volume and stressful situations.

• Ability to work independently as well as an integral part of the patient care team.

• Ability to follow instructions and standard operating procedures.

• Demonstrated familiarity knowledge and understanding of home health practice care coordination clinical care skills.

• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting knowledge of grammar and syntax and ability to write clear and concise clinical reports)

• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.

• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

Licenses and Certifications

• BLS Basic Life Support required .

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute CICARE standards for all of patients families and towards each other. CICARE is the foundation of Stanfords patientexperience and represents a framework for patientcentered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.



You will do this by executing against our three experience pillars from the patient and familys perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and nondiscrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $32.72 $36.83 per hour

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.