Sr. Manager Data Center Operations (Chandler)

Manager Data Center Operations

Your role

TheManager Data Center Operationsis responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations include but are not limited to:

• Engineering operations and core infrastructure maintenance
• Data center construction management commissioning and startup
• Delivery of data center services including colocation connectivity raised floor services and deployment
• Installation and management of all cable and network infrastructure supporting facility and customer connectivity
• Technical event management including postevent root cause analysis and infrastructure repair

If the propertys Property Manager is not located at the property theManager Data Center Operationsresponsibilities may also include oversight of general facility operations including but not limited to security janitorial and other facility management functions.

TheManager Data Center Operationswill have experience in data center electrical mechanical and network system operations and possess knowledge of large scale data centers including stateoftheart electrical distribution systems static and rotary UPS emergency standby generation fire alarm/suppression and monitoring systems. In addition theManager Data Center Operationsshall participate in the scheduling coordination and completion all significant planned and emergency maintenance events for the facility and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems.

TheManager Data Center Operationsis ultimately responsible for identifying evaluating and executing operational strategies to ensure Digital Realtys data center operations achieve the highest level of availability.

What youll do

• Execute all aspects of data center operations including the operation maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Supervises all construction activity and installations in coordination with internal and external construction resources to ensure system design installation and testing adhere to operational standards.
• Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
• Manages provisioning of data center services including colocation connectivity raised floor services deployment and any additional services to be delivered to data center customers.
• Manages all local customer installations in coordination with Sales Engineering Design & Construction and Colocation Operations to coordinate customer moveins and turnups including deployments power circuit installations and connectivity requirements.
• Oversees local installation maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel.
• Supervise local engineering team to ensure adherence to standard operating procedures sequence of operations and maintenance standards to guarantee execution of Digital Realtys periodic maintenance program and maintenance calendar.
• Develop implement and audit local standard operating procedures sequence of operations and maintenance standards to be in compliance with Digital Realtys standards and industry best practices.
• Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and onetime/emergency repair events in coordination with onsite personnel contractors and customers.
• Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Digital Realtys performance standards and scopes of work.
• Responsible for timely execution of data center services such as remote hands customer installations and service requests.
• Supervise security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Property Manager)
• Act as primary technical and operational contact for data center customers both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customers core business and the business function of the customers local datacenter operation.
• Manage technical and operational incidents at the property including the implementation of emergency response procedures resource coordination customer communication rootcause analysis and post event remediation.
• Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and longterm trend analysis.
• Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case.
• Support Property Manager with the management of expenses and assist all budgeting forecasting and reporting requirements by providing capital and expense requirements and justifications.
• Support presales process including but not limited to conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements.
• Support various accreditation initiatives including but not limited to SSAE16 SOC2 ISO 27001 etc. as may be required by Digital Realty.
• Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes.

What youll need

• 10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with minimum of 5 years experience managing or leading data center operations teams in a large scale mission critical environment. Bachelors degree in electrical or mechanical engineering preferred.
• Solid and proven experience in the construction commissioning acceptance and operation of mission critical systems including stateoftheart electrical distribution systems static and rotary UPS emergency standby generation fire alarm/suppression and monitoring systems
• Extensive knowledge of structured cabling systems networking and connectivity standards and hardware installation requirements.
• Proficient experience in colocation operations including the installation and deployment of cage rack and cable infrastructure as well as power circuit installation and power monitoring.
• Experience working with and deploying telecom and network providers specifically in Meet Me Room and POP room environments
• Experience managing a change control environment
• Strong quantitative and qualitative reasoning skills with demonstrated ability to determine event root causes performance shortfalls and required corrective actions.
• Knowledge of industry data center standards policies & methodologies
• Knowledge of performance management & critical awareness methods and implementation standards
• Strong interpersonal presentation and communication skills
• Strong organizational skills and detail oriented
• Experience managing own budget and analyzing expenses
• Proficiency in Microsoft Word Excel and Outlook and familiarity with Microsoft Project Visio or AutoCad
• Familiarity with Computerized Maintenance Management Systems (CMMS) Data Center Infrastructure Management (DCIM) and power metering system

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents.

To learn more about Digital Realty please visit follow us on LinkedInand Twitter.

A bit about our Digital team

Our Operations team keeps our customers infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the companys overall goals and values.

Benefits: For this role Benefits include medical dental vision life and AD&D insurance 401k match disability benefits wellness and education benefits paid time off holidays and more.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Digital Realty is an equal opportunity employer EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity age national origin disability or protected veteran status or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.