Assistant Director of Services
Assistant Director of Services
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$ 74000 - 96000
1 Vacancy
Job Description
JOB SUMMARY
Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in housekeeping or related professional area.
OR
2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Reviews staffing levels to ensure the guest service operational needs and financial objectives are met.
Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises an effective inspection program for all guestrooms and public space.
Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide followup training as necessary.
Establishes and maintains open collaborative relationships with employees and ensures employees do the same with them.
Schedule employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Review employee satsifaction results.
Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
The salary range for this position is $74000 to $96000 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
Employment Type
Full-Time
