Agency Technology Service Request Manager
Agency Technology Service Request Manager
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$ 8281 - 12223
1 Vacancy
Job Description
Job Requisition ID:47124
Closing Date: 06/18/2025
Agency:Department of Children and Family Services
Class Title:PUBLIC SERVICE ADMINISTRATOR 37015
Skill Option:Management Information System/Data Processing/Telecommunications
Bilingual Option:None
Salary: Anticipated Starting Salary (Eff. 7/1/25) $8281 / month; Full Salary Range $8281 $12223 / month
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code:RC063
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Illinois Department of Children and Family Services is seeking an organized professional and results oriented individual to serve as Agency Technology Service Request Manager. Under administrative direction this position will coordinate and serve as liaison with the Department of Innovation and Technology (DoIT) and external vendors regarding system issues and service requests. The position will provide professional and technical advisory functions to the division and the Product Manager relative to IT services acting as the divisions expert in the IT field. The position will also develop programs and manage the implementation of programs for operational computer and data needs for the division while advising the Product Manager and Deputy Director of issues and the status of projects. Additionally this position will manage the procurement of division hardware software and professional services in collaboration with the DCFS Division of Budget and Finance. This position provides a great opportunity for a motivated individual who is focused on ensuring that the division receives IT services to facilitate mission focused activities in the most efficient effective manner possible. DCFS offers a competitive compensation plan excellent benefits and a pension program. The ideal candidate for this position will have excellent IT capabilities effective communication skills and strong leadership skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
Essential Functions
- Serves as Agency Technology Service Request Manager for the division
- Develops programs and manages the implementation of programs for operational computer and data needs for the division
- Manages the procurement of division hardware software and professional services in collaboration with the DCFS Division of Budget and Finance
- Coordinates service response from DoIT and external vendors
- Coordinates and monitors the implementation of systems and data integrations
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of four years of college.
- Requires three years of progressively responsible professional experience in the fields of management information system data processing or telecommunications.
Preferred Qualifications
- 3 years of professional experience providing technical advisory functions in the information technology area of a public or business organization.
- 3 years of professional experience conducting program planning activities in the information technology area of a public or business organization.
- 3 years of professional experience managing the procurement of IT hardware software and/or professional services in a public or business organization.
- 3 years of professional experience in the development of strategies for the improvement of program services in a public or business organization.
- 3 years of professional experience serving in a liaison capacity for a public or business organization.
Conditions of Employment
- Requires the ability to pass a background check.
- Requires ability to travel in the performance of duties with overnight stays as appropriate. Requires appropriate valid drivers license.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
About the Agency
DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort from receiving hotline calls to reaching family reunification or foster care and adoption children and families are our focus.
Work Hours: MondayFriday 8:30am5:00pm
Work Location: 1911 S Indiana Ave Chicago Illinois 60616
Agency Contact: Lily Koehl
Email:
Posting Group: Leadership & Management
PUC #:
This position DOES NOT contain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.
NonState employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
NonState employees: on click Application Procedures in the footer of every page of the website.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Manager
Employment Type
Full-Time
