Bilingual Spanish Speaking SCR CWS - Child Welfare Specialist - Chicago - Upward Mobility
Bilingual Spanish Speaking SCR CWS - Child Welfare Specialist - Chicago - Upward Mobility
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Job Description
SCR CALL FLOOR WORKER Chicago STATE CENTRAL REGISTER *SPANISH SPEAKING*
CHILD WELFARE SPECIALIST (CWS) Upward Mobility
Title:CHILD WELFARE SPECIALIST *SPANISH SPEAKING*
Agency:Department of Children and Family Services
Closing Date/Time:06/12/2025
Salary:monthly. Anticipated Starting Salary 6242 Mo (includes 3.95% COLA 7/1/25) 5% mo spanish
Job Type:Salaried
County:Cook
Number of Vacancies:1
Plan/BU:RC063
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this positionMUSTapply electronically through thewebsite. State of Illinois employees should click the link near the top left to apply through theSuccessFactorsemployee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Agency Statement & Essential Functions
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
The Illinois Department of Children and Family Services is seeking an organized professional and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision this position will provide statewide telephone coverage of a tollfree number for the reporting of alleged child abuse and neglect making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. The position will utilize Spanish speaking skills in the performance of duties.This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth. DCFS offers a competitive compensation plan excellent benefits and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
- Serves as State Central Register Call Center Worker
- Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
- Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
- Monitors incoming written reports for CPS units
- Translates and interprets both orally and in writing for Spanish speaking clients regarding services available and the proper completion of forms.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Preferably requires a masters degree in social work; or a masters degree in a related human service field supplemented by one year of directly related professional casework/ case management experience related to family preservation family reunification adoption youth development counseling and advocacy services or a related field;
- OR
- Requires a bachelors degree in social work and one year of directly related professional casework/ case management experience related to family preservation family reunification adoption youth development counseling and advocacy services or a related field;
- OR
- Requires a bachelors degree in a related human service field and two years of directly related professional casework/ case management experience related to family preservation family reunification adoption youth development counseling and advocacy services or a related field.
- Requires the ability to speak and write Spanish at a colloquial skill level
- The college or university issuing a bachelors or masters degree must be accredited and the degree program in social work must be approved by the Council on Social Work Education.
- This class is included as an Upward Mobility Program credential title.
Conditions of Employment
1. Requires the ability to pass a background check
2. Requires physical visual and auditory ability to carry out assigned duties
3. Requires ability to work mandatory overtime
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Education Major
social work or a related human service field
Competitive Selection
SCR CALL FLOOR WORKER Chicago STATE CENTRAL REGISTER *SPANISH SPEAKING*
CHILD WELFARE SPECIALIST (CWS) Upward Mobility
Work Hours:MONFRI 9am5:30pm
Work Location:1911 S Indiana Ave Chicago Illinois 60616
Supervisor: Adris Thomas
Req #:47407
Pin #:187386
PUC:
Agency Contact:
Job Family:Social Services
This title is within the Upward Mobility Program (UMP).General Program information can be found by clicking on theUpward Mobility Programlink or for specific title information atUMP Title Descriptions. To exercise contractual rights for this position employees must upload a copy of the UMP grade notice to their application documents prior to submitting their application.
This position DOES NOT contain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employeesshould sign in to the career portal for State of Illinois employees a link is available at the top left of in the blue ribbon.
NonState employeesshould log in on the using the View Profile link in the top right of in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
NonState employees: click Application Procedures in the footer of every page of the website.
The main form of communication will be through check your junk mail spam or otherfolderfor communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
