Dickies: Store Manager - Oklahoma City Outlets

Store Sales Manager Job Description

Title: Store Sales Manager

Department: Store Operations

Reports to: General Manager Retail Stores

Basic Functions

• Responsible for all aspects of Store Operations.

• Accountable for store profits by maximizing sales providing excellent customer service managing inventory and controlling expenses.

• Ensures that all WilliamsonDickie Retail Stores Co. policies and procedures are implemented as stated in store manuals and memos.

• Maintains all principles and standards of merchandise presentation daily operations and personnel activity.

• Performs other duties as required/assigned by supervisor

Specific Functions Duties and Responsibilities

Sales Generation

• Achieves monthly sales plan projections through personal salesmanship and management endeavors.

• Maintains welltrained Assistant Sales Managers and/or Sales Associates who are able to promote The WilliamsonDickie Retail Stores Co. products and image.

• Develops a regular clientele and services their needs within Company guidelines. Develops a good knowledge of the WilliamsonDickie Retail Stores Co. products and stays aware of industry trends.

• Maintains awareness of competitive activity and communicates issues to the General Manager Retail Stores as appropriate.

• Purges inventory of defective/damaged goods by implementing clearance procedures and damages out of stock.

Customer Service

• Ensures all customers are greeted and engaged.

• Maintains welltrained Assistant Sales Managers and/or Sales Associates ensuring good customer service.

• Schedules staff to maximize customer service needs during peak daily weekend and holiday periods.

Staff Supervision and Training

• Actively recruits and hires Sales Associates and Assistant Sales Managers and completes their training per Company programs to ensure Company performance standards are met.

• Ensures the store is properly staffed to meet scheduling needs.

• Follows Company criteria for properly hiring reviewing coaching disciplining promoting and terminating Sales Associates and Assistant Sales Managers with the proper approval.

Merchandising

• Implements all basic Company merchandising principles and standards for proper sales floor display.

• Follows through with signage and display of all catalogs newspaper advertisements and seasonal promotions as directed.

• Ensures all stock is represented on the sales floor.

• Adheres to Company housekeeping policies.

• Reports product problems to Home Office.

• Protects Company gross margins by ensuring accuracy in retail pricing to include current price cards clearance pricing promotions and damaged merchandise markdowns.

Expense Control

• Ensures that payroll guidelines are followed.

• Controls all variable expenses of operating the store within established approval levels.

Daily Store Operations and Documentation

• Ensures that all daytoday activity is carried out according to Company policy and procedures.

• Uses and manages all POS equipment and functions as determined and intended by the Company.

• Completes all Companyrequired forms and documents as requested and within necessary timeframes for all operational merchandising and personnel administration issues.

• Fulfills requests for detail from Home Office.

Protection of Company Assets

• Accounts for all merchandise movement into and out of the store.

• Ensures paperwork and POS system accuracy through diligent daily review to prevent fraud or book losses.

• Is fully responsible for preparing for and taking physical store inventory.

• Takes security measures during and after store operating hours to protect assets.

• Reports all cases of suspected internal and external dishonesty to General Manager Retail Stores.

• Files necessary freight claims.

• Sees that all funds and deposits are secured each day.

• Possesses and controls personal premises key and monitors assignment of other premises keys to designated store staff members as authorized.

• Maintains key control functions for premises and equipment.

• Ensures that the locks are changed in the event of staff changes requiring reassignment of keys.

Store Maintenance and Appearance

• Maintains the physical sales floor standards (e.g. walls patched/painted doors/locks/hinges working properly carpet cleaned as necessary windows washed etc.).

• Presents major repair/maintenance needs to General Manager Retail Stores for approval.

SelfDevelopment

• Completes special projects assigned by the Home Office or General Manager Retail Stores which may include permanent or temporary assignments such as visual merchandising training new managers managing another store on an interim basis and assisting with new store openings.

• Advances personal job knowledge and management skills by reading or any other means.

Physical Capabilities Required

• Stamina to fulfill the work requirements of a 40hour minimum work week to include evenings weekends and holidays.

• Ability to move and lift up to 50 lbs of products using proper equipment and techniques.

• Ability to use all equipment ladders and fixtures provided by the Company to merchandise the store and complete other job duties.

Skills Attributes and Experience Required

• College degree or equivalent retail management experience .

• Proven sales ability.

• Effective leadership skills.

• Oral and written communication skills.

• Analytical ability.

• Effective problemsolving ability.

• Basic merchandising ability

• Proficient in use of Microsoft applications (Excel Word and Outlook).

• Professional appearance and presentation.