Customer Experience Associate I

Customer Experience and Correspondence Agent

$17.50/Hourly

Join the Conduent Customer Service Team

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role you can expect the following working conditions:

• Onsite work: Work in our local office receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working for you

Enjoy a positive employeefriendly culture while playing an important role in supporting our clients

• Paid Training
• Paid vacation and sick time
• Medical dental and vision benefits on day one
• 401K and matching
• PerkSpot Employee discount program
• Career Growth Opportunities
• Positive employee friendly culture
• Location: Onsite Honolulu Hawaii
• FullTime: 7:30 am 5:00 pm Monday Friday (Flexible hours based on coverage needed)

Requirements

To be successful in this role you will:

• Have a High School Diploma or Equivalent
• Must be able to submit to a preemployment screening
• Must at least 18 years of age or older
• Must pass a Customer Service Skills Assessment
• Selfmotivated with an outgoing positive energetic attitude
• Strong skills with Microsoft Office Suite to create presentations
• Possesses excellent public speaking communication and presentation skills
• Ability to multitask manage time and workload effectively with situation to detail
• Ability to adapt to and incorporate new technologies analyze new situations and apply problemsolving skills

Those successful in this role have:

• One or more years in Call Center Environment/Customer Experience
• Two or more years Medicaid or medical insurance experience
• Proficient with words and sheets
• Type at least 60 WPM

About the Role:

As aCustomer Experience and Correspondence Agent you will be supporting our clients customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As aCustomer Experience and Correspondence Agent you will:

• You will actively listen to our clients customers; by utilizing your customer service experience passion and creativity to meet their needs and deliver a worldclass experience across every interaction you have with them
• You will not only be there to help customers with their accounts via telephone email and/or website inquiries from our valued customers but also provide them with exceptional service.
• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people customer records and knowledge management systems
• Identify customer needs to ensure the customer is provided with complete and accurate information
• Process required transactions via mainframe or webbased applications
• Maintaining a thorough knowledge of the company and client programs policies and technology
• Communicate effectively in a warm and empathetic manner
• Maintaining a thorough knowledge of the company and client programs policies and technology
• Providing support to other positions/operations in cases of heavy workloads or absences
• Provide calm conflict resolution and problem resolution for frustrated customers
• Can commit to 100% attendance during training period
• The ability to convey complex information in clear and concise terms to ensure customer understanding
• Strong work ethic
• Effective and accurate written and verbal communication skills

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefitsrelated information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $17.50 per hour.