Dealership Service BDC Agent
Dealership Service BDC Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Bring energy. Build trust. Drive service success.
A fastpaced and customerfocused automotive dealership is looking for a motivated and personable Service BDC Agent to join our team. This role is the heartbeat of our Service Business Development Center connecting customers to our service team and helping drive exceptional experiences from the first call to final appointment.
If youre a great communicator with a passion for customer service and thrive in a team environment we want to meet you!
Responsibilities:
Handle inbound and outbound service calls to schedule maintenance and repair appointments
Confirm service appointments and follow up with noshows and declined services
Maintain accurate and detailed customer records in the system
Support service marketing campaigns and recall outreach as needed
Work closely with service advisors techs and management to coordinate workflow
Provide a warm professional and helpful first impression to every customer
What Were Looking For:
Previous experience in a BDC call center or customer service environment (automotive preferred)
Strong communication skills confident courteous and customerfirst attitude
Highly organized with attention to detail and time management
Comfortable using scheduling tools CRMs or DMS software (CDK/Reynolds & Reynolds is a plus)
Ability to work independently and as part of a collaborative service team
What We Offer:
Competitive pay and bonus opportunities
Fulltime stable work schedule
Health dental vision and 401(k) benefits
Supportive and growthoriented dealership culture
Training and development in one of the most indemand areas of the business
Join a dealership that values communication consistency and customer connection.
Apply now and become part of a team that drives success one call at a time.
The Norton Family has been handling Oklahomas automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth training and advancement! All you need is the same commitment to excellence we have for our customers!
Compensation is competitive and based on experience
Benefits
- Competitive compensation and bonus opportunities
- Medical Vision Dental
- 401k
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
Physical Requirements
- The physical requirements of the position are Light to Medium Work.
- Visual acuity requirements include color depth perception and field of vision comparable necessary to drive vehicles safely.
- Constant: Standing walking talking hearing and typing.
- Frequent Repetitive motion.
- Occasional Balancing kneeling crouching pushing pulling lifting (1520 lbs.)
Physical Working Conditions
- This position is subject to inside and outside environmental working conditions including but not limited to: temperature changes outside weather conditions slightly elevated ambient noise levels minor potential physical hazards as electrical mechanical and cleaning equipment and minor atmospheric conditions affecting skin or respiratory systems such as fumes odors and dusts associated with operating an auto dealership.
Equal Opportunity Employer:
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire train promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
