Quality & Patient Experience Coordinator-Physician Services
Quality & Patient Experience Coordinator-Physician Services
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1 Vacancy
Job Description
Job Summary
Responsible for developing implementing and evaluating an operational plan in physician practices that supports the clinical quality and patient safety strategies and initiatives.
COMPANY DESCRIPTION
Frye Regional Medical Center located in the beautiful foothills of North Carolina is a 355bed acute care hospital 81bed Behavioral Health facility and more than 70 primary and specialty care providers.
Essential Functions
Develop implement monitor and evaluate plans to achieve quality and patient safety improvement goals
Engages providers in strategies to improve outcomes through collaborative partnerships
Responsible for the implementation of the LifePoint Foundational Five quality improvement processes and other LifePoint quality and patient safety initiatives
Serves as a Patient Safety Champion to infuse a culture of patient safety including an increased awareness and identification of patient safety concerns
Ensures the development and delivery of nursing education/competencies to all clinical staff
Manages high risk patient population and functions as a coordinator across multiple care settings to assure appropriate utilization of clinical and community resources to drive patient safety clinical quality and improved outcomes.
Develop an annual patient care plan to ensure all quality care metrics are addressed for attributed patients; Create and maintain patient tracking and productivity reports to facilitate care coordination and identify patients with care opportunities (i.e. Annual Wellness Visits clinical gaps in care); Coordinate with patient scheduling facilitate and coordinate patient outreach and facilitate previsit screening to promote patient adherence and to close quality care gaps.
Work with vendors and external partners to obtain beneficiary utilization and quality data; Responsible for data collection dashboards and management of data delivery to providers and all other stakeholders; Use analytical reasoning to measure the impact on key performance and quality metrics.
Work collaboratively with providers and practice staff to infuse a culture of accountability steadfast quality focus teamwork coordination transformational workflows continual improvement and care innovation to contribute to the quality and patient safety initiatives.
Knowledge of continuous quality improvement principles practices methods and tools; Actively participates or leads Performance Improvement Teams
Skilled in effective education coaching team building and facilitation skills
Direct and drive the implementation training and hardwiring of tactics and evidencebased practices to improve patient/family experiences engagement and satisfaction.
Technology skills include proficiency with the electronic health record specifically the clinical record basic excel and use of payer database systems. Responsible for working side by side with clinical support staff and providers to train and optimize the use of the EHR to document and close quality metrics.
Serves as a Quality Cohort Team Member to provide consultative guidance in the development and implementation of a National Quality Program for Ambulatory Physician Practices.
Perform other duties as assigned.
Benefits Wide range of benefits options!
- Here at Fryeyou choose your ownMedical Dental and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
- HSA
- 401(K) retirement plan contributions
- Generous Paid Time Off
- Accident & Critical Illness Insurance
- Prescription Assistance with OptumRx
- Income protection programs for the entire family such as life insurance Short/Longterm Disability and Identity Theft.
- Employee Assistance program at no cost to you to provide emotional legal financial and daily life support for your entire are available 24 hrs. a day 7 days a week.
- Free travel and entertainment discount program to ensure you enjoy your time away from work.
Why join our team
Frye Regional Medical Center employs more than 1500 professional and clinical medical center is a 355bed acute care facility which offers a broad array of inpatient and outpatient Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee you are passionate about changing lives we are looking for you!
Minimum Education
High School Diploma Required
CMA Certification Required
Required Skills
Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
Minimum Work Experience
Minimum of 2 years in a clinical practice setting; prefer Provider Practice Management or Patient Safety
Required Experience:
IC
Employment Type
Full-Time
