Senior Servicing Specialist
Senior Servicing Specialist
Posted on :
22-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-05-2025
Job Description
About the Role
Canon Financial Services in Mount Laurel NJ is currently seeking a Senior Servicing Specialist (Sr Specialist Servicing). The Senior Servicing Specialist with extensive expertise in the various roles within Servicing. Act as a liaison between management and associates addressing all departmental concerns and inquiries. Provide support and training across all Servicing functions as required. Recognized as a Subject Matter Expert in all systems.
This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
Manage the distribution of incoming emails and tasks to the team to maintain compliance with SLAs
Responsible for managing escalated customer inquiries ensuring timely and effective solutions that uphold service excellence
Responsible for understanding company strategies and effectively implementing initiatives to achieve specified business goals
Participate in and take a leadership role in project teams and other business initiatives as requested
Responsible for autonomously making prompt factbased decisions to deliver superior customer service experiences
Actively participate in Talent Acquisition
Responsible for managing designing developing coordinating and conducting all training for the Servicing departments
The position is also responsible for communicating with managers to identify needs and mapping out development plans for teams and individuals
Consults with Servicing Management to assess needs of the department
Designs develops implements and delivers training programs for varying levels of individuals within Servicing
Research and recommend new policies procedures trainings
Documents procedures for the Servicing Department
Develops and maintains continual education support materials
Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed via survey or other methods
Select appropriate training methods or activities (e.g. simulations side by side mentoring onthejob training professional development classes)
Market available training to employees and provide necessary information about sessions
Conduct departmentwide needs assessment and identify skills or knowledge gaps that need to be addressed
Partner with Quality Assurance department to participate in calibration as well as needs that are identified from call/email monitoring
Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
Maintain updated curriculum database business rules and training records
Provide progress report to management on plans policies and procedures
Conduct surveys to associates for feedback and development
Successfully completes other projects as assigned by management
Responsible for managing escalated customer inquiries ensuring timely and effective solutions that uphold service excellence
Responsible for understanding company strategies and effectively implementing initiatives to achieve specified business goals
Participate in and take a leadership role in project teams and other business initiatives as requested
Responsible for autonomously making prompt factbased decisions to deliver superior customer service experiences
Actively participate in Talent Acquisition
Responsible for managing designing developing coordinating and conducting all training for the Servicing departments
The position is also responsible for communicating with managers to identify needs and mapping out development plans for teams and individuals
Consults with Servicing Management to assess needs of the department
Designs develops implements and delivers training programs for varying levels of individuals within Servicing
Research and recommend new policies procedures trainings
Documents procedures for the Servicing Department
Develops and maintains continual education support materials
Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed via survey or other methods
Select appropriate training methods or activities (e.g. simulations side by side mentoring onthejob training professional development classes)
Market available training to employees and provide necessary information about sessions
Conduct departmentwide needs assessment and identify skills or knowledge gaps that need to be addressed
Partner with Quality Assurance department to participate in calibration as well as needs that are identified from call/email monitoring
Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
Maintain updated curriculum database business rules and training records
Provide progress report to management on plans policies and procedures
Conduct surveys to associates for feedback and development
Successfully completes other projects as assigned by management
About You: The Skills & Expertise You Bring
Experience Required: 7 plus years of Customer Service/Collections call center experience
Experience in a leasing/financing administrative environment preferred
Basic understanding of accounting practices preferred
Strong understanding of leasing and financing terminology and processes
Familiar with industry best practices related to providing extraordinary customer service
Proven ability to handle multiple tasks and meet deadlines independently
Must be comfortable working in a fastpaced conflict resolution environment and have the necessary skills to consistently perform to Canon Financial Services standards
Demonstrated experience with the use of PCs along with the ability to navigate in a multiwindow based environment. Advanced knowledge level of Excel and Microsoft Office products
Ability to remain focused and clam in highpressure situations
Action oriented and adaptable to changing conditions
Experience in a leasing/financing administrative environment preferred
Basic understanding of accounting practices preferred
Strong understanding of leasing and financing terminology and processes
Familiar with industry best practices related to providing extraordinary customer service
Proven ability to handle multiple tasks and meet deadlines independently
Must be comfortable working in a fastpaced conflict resolution environment and have the necessary skills to consistently perform to Canon Financial Services standards
Demonstrated experience with the use of PCs along with the ability to navigate in a multiwindow based environment. Advanced knowledge level of Excel and Microsoft Office products
Ability to remain focused and clam in highpressure situations
Action oriented and adaptable to changing conditions
Company Overview
About our Company Canon Financial Services Inc. (CFS) is a whollyowned subsidiary of Canon U.S.A. Inc. Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue its parent company Canon Inc. (NYSE:CAJ) ranks third overall in U.S. patents granted in 2022 and is one of Fortune Magazines Worlds Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A. sign up for the Companys RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries please contact .
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon Financial Services offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more.
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CFS
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon Financial Services offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more.
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CFS
Workstyle Description
Hybrid This position offers a hybrid work schedule requiring you to be in the office Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring inoffice attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LIAV1 #CFS #LIHYBRID
Required Experience:
Senior IC
Employment Type
Full-Time
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