Business Support Analyst I
Business Support Analyst I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Business Support Analyst I serves as the support lead and a CRM administrator for the Division of Enrollment Management and contributes to CRM success across the UTA campus. This position performs complex coordination setup and detailed work in the CRM (Slate) and related technologies. Work involves assisting in the planning configuration development technical support and testing of CRM . This position will also manage and configure applications and provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. It requires knowledge of college enrollment policies and procedures. This position is an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service.
Essential Duties And Responsibilities
Assist with development maintenance and documentation of training program for all users on CRM functionality create and maintain business process documentation of related CRM functionality. Provide development and ongoing support for users of the CRM . Collaborate with stakeholders to understand and outline business needs process maps and requirements to reach enrollment goals. Complete projects successfully and on time. Set up CRM functions and ensure that programs/solutions conform to division and university standards in order to maintain compliance and reach enrollment goals. Create reports and dashboards for use in planning and review of overall status and success measures. Maintain a catalog of standard reports available and create and launch oneoff reports as needed. Identifies problems and analyzes causes takes or recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected. Provides alternative solutions to solving problems. Serve as a user resource with external support teams. Troubleshoot and solve CRM related issues as needed. Assist with design development and modification of CRM applications or integration. Use analytics and user feedback to predict and measure outcome and consequences of a design. Perform work in ways that contribute to the Universitys successful achievement of enrollment goals including other duties as assigned.
Minimum Qualifications
Bachelors degree in any field Two (2) years of experience working in a customerfacing support position with a strong focus on the needs of the customer conducting user training or any appropriate combination of education training and experience. Intermediate knowledge of methods and leveraging used with CRM technologies set up operation analysis and support.
Preferred Qualifications
Higher education experience working with a CRM preferably Slate. Previous experience processing university applications collaborating with a broad range of stakeholders and experience supporting CRM functionality.
Work Schedule
MondayFriday; 8:00am5:00pm. Some evening and weekend work required. Some travel required.
Required Experience:
IC
Employment Type
Full-Time
