Remote Call Center Representative - Puerto Rico

Remote Customer Service Representative Puerto Rico

Must be proficient in English.

Must reside in Puerto Rico to be considered.

Are you passionate about helping others and delivering exceptional service Join our dynamic team where you become the first point of contact for our clients customers. With paid training competitive pay at $11/hr and a range of incentives and benefits youll be empowered to make a real impact every day.

What We Offer:

• Work From Home
• FullTime Employment: Reliable schedule and stability.
• Competitive Pay: Earn $11/hr with shift differentials$1.10 extra per hour for shifts between 6 PM6 AM and/or $1.00 extra per hour on weekends.
• Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.
• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
• Career Growth: Opportunities to advance your career in a supportive innovative environment.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success.

What Youll Do:

• Efficiently manage a high volume of inbound calls in a fastpaced environment.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Listen actively to understand customer needs and offer clear accurate information.
• Process transactions efficiently via webbased applications and handle research requests with precision.
• Maintain indepth knowledge of company and client programs policies and technology.
• Communicate in a warm empathetic manner while ensuring confidentiality and compliance with all regulations.
• Support team operations during peak times or absences to help maintain seamless service.

What Were Looking For:

• An effective communicator who can clearly explain complex information.
• A dedicated professional with a strong work ethic and problemsolving skills.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• Ready to commit to 100% attendance during our threetofiveweek paid training period.

Requirements:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service Call Center or Dispatch experience.
• Proficient in English.
• Complete a background check credit check and security fingerprinting.
• Internet Service: Must have a verified secure reliable and highspeed internet connection to support business needs.
• Work Area: Must have an established dedicated work area equipped with a desk chair electrical outlet and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Reside in Puerto Rico with legal authorization to work permanently in the United States.

Preferred Qualification:

• 1 years of previous call center experience

Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefitsrelated information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $11.00 per hour.