Help Desk Technician
Help Desk Technician
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Job Description
Join Nippon Koei LAC a leader in the civil engineering industry as a Help Desk Technician and be part of a team that is at the forefront of innovative infrastructure solutions. We are committed to enhancing community development through our expertise in engineering and project management. As a Help Desk Technician you will play a crucial role in ensuring seamless IT support and service delivery to our diverse teams helping maintain the efficiency and reliability of our technology systems. You will be responsible for providing firstlevel technical assistance troubleshooting hardware and software issues and escalating more complex problems to appropriate personnel. This position offers an exciting opportunity to work in a dynamic environment where your problemsolving skills and customer service excellence will directly contribute to the success of our projects. If you are passionate about technology and eager to support groundbreaking civil engineering initiatives we invite you to apply and join our talented team.
Tasks
- Provide technical support and troubleshooting assistance to endusers experiencing hardware software or network issues.
- Respond promptly to service requests and incidents via phone email or inperson ensuring a high level of customer satisfaction.
- Document and track all support interactions in the help desk ticketing system maintaining accurate and detailed records.
- Install configure and maintain computer systems peripherals and software applications according to company standards.
- Collaborate with IT team members to identify and implement solutions for recurring technical problems contributing to continuous improvement efforts.
Requirements
- Associate degree in Information Technology Computer Science or a related field.
- Minimum of 2 years of experience in a help desk or technical support role.
- Proficiency in troubleshooting hardware and software issues across various platforms.
- Strong communication skills with the ability to explain technical concepts to nontechnical users.
- Ability to manage multiple tasks efficiently and effectively while maintaining high attention to detail.
Benefits
- Paid holidays
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Vision insurance
- Life insurance
Join Nippon Koei LAC as a Help Desk Technician. Elevate your career in civil engineering support work with innovative teams and solve critical challenges. Apply today to make an impact!
Employment Type
Full Time
