Bilingual Member Experience Representative III

Bilingual Member Experience Representative III

Bilingual Member Experience Representative III ( Personal Banker / Relationship Banker )

Do you love working with people and want to make a difference in their lives CTCU is currently looking for high energy and enthusiastic individuals to join our growing team as a Bilingual Member Experience Representative III ( Personal Banker / Relationship Banker ).

CTCU is a trusted financial institution that places its members at the heart of everything we do. With over 90 years of service to the community CTCU continues to grow and adapt to the changing times. While we embrace innovation our unwavering commitment to exceptional service remains a cornerstone of our values. We are seeking energetic individuals who share our passion for teamwork dedication and a drive to deliver outstanding service at every opportunity. If youre ready to contribute to our legacy of excellence we want you on our team.

In this role youll be at the forefront of delivering exceptional service to our members helping them with their everyday banking needs and more. Your primary responsibilities will go beyond answering questions youll actively identify opportunities to recommend products and services tailored to each members financial goals. From helping them save money to enhancing their overall financial health youll be a key resource in improving their financial landscape.

As a Bilingual Member Experience Representative III youll be instrumental in increasing members wallet share by crossselling relevant products such as new accounts car loans or home equity lines of credit. Your ability to provide valuable solutions and personalized advice will make you a trusted financial partner for every member you assist.

To succeed in this role youll need to be fluent in both English and Spanish enabling you to serve a diverse member base across various communication channelsphone chat email and video chat. Youll help members navigate our offerings address inquiries related to products and services and support them in areas like lending fraud prevention and digital services.

If you are a quick learner enjoy leveraging technology and have a passion for empowering others to achieve financial success wed love to hear from you!

Basic Expectations for Bilingual Member Experience Representative III:

• Provide members and potential members with informed prompt professional and accurate service and support through various channels including phone email chat and video calls in English and Spanish.
• Meet and exceed all Credit Union service standards with each member interaction.
• Process member transactions and documents with no errors
• Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.

Some of the things we look for in a Bilingual Member Experience Representative III are:

• Ability to provide top notch service with every member interaction including the ability to communicate promotions effectively.
• Previous sales experience and proven success in this environment.
• One to twelve months of similar or related experience.
• A high school education or GED.
• Ability to navigate/operate a PC in a Windows based system with ease.

Compensation & Benefits:

Budgeted starting hourly rate: $22.75/hour eligible to earn production based incentives

As part of our team you will receive some awesome benefits including:

Paid Time Off

• Generous Paid Time Off
• Health Time
• Personal/Birthday Day each year eligible after first year of employment
• Bereavement Time

Health/Medical Eligible first of the month following one full month of employment

• Medical insurance with HMO and PPO plans to choose from
• Dental and Vision insurance
• Flexible Spending Account
• Short and long term disability insurance life and AD&D insurance
• Tuition Reimbursement eligible after one full year of employment

Retirement Savings:

• 401(k) Retirement Savings Plan eligible to participate in after one full month of employment.
• Matching Contributions after 1000 hours of service 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
• Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor you must be 21 years of age have 12 months of service and work at least 1000 hours during that 12 months. Safe Harbor funds are 100% vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semiannually.

Equal Opportunity Employer:

Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race ancestry color religion sex sexual orientation gender identity marital status pregnancy age national origin citizenship disability genetic information military status (including unfavorable discharge) criminal or arrest history (unless jobrelated) crime victim status or any other protected characteristic in recruitment selection training promotion termination or any other terms and conditions of employment.

At CTCU we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access equal opportunity and reasonable accommodations for individuals with disabilities in our employment practices services programs and activities. If you require reasonable accommodation to participate in the job application or interview process please contact our Human Resources team at

Required Experience:

Unclear Seniority