IT Field Services Technician
IT Field Services Technician
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Salary Not Disclosed
1 Vacancy
Job Description
At Morgan & Morgan the work we do matters. For millions of Americans were their last line of defense against insurance companies large corporations or defective goods. From attorneys in all 50 states to client support staff creative marketing to operations teams every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6000 employees are all united by one mission: For the People.
Job Title: IT Field Services Technician Location: Alpharetta GA
Position Summary:
The Field Services Support Technician will be responsible for delivering white glove level support to employees in their office/region as well as to our 6000 employees across the country. The Technician will provide both in person and over the phone user support in a virtual desktop environment as well as maintaining installing and configuring all IT hardware in their region. The technician will also perform routine to moderately complex troubleshooting of hardware and software systems along with maintaining and sustaining inventory of IT hardware in their region.
Responsibilities:
- Provide friendly professional onsite support to users in their assigned region(s).
- Create monitor track schedule update and close tickets within ServiceNow within SLA.
- Respond to and resolve tickets escalated from the Service Delivery teams to Field Services
- Collaborate with vendors to resolve issues as necessary
- Maintain organize and order stock of IT hardware within their region
- Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow
Qualifications:
- 2 years of experience in an IT Service Desk role
- Experience in Office 365 and Active Directory Services
- Basic understanding of Networking and wiring configurations
- Remote access technologies (VPN terminal services published apps etc.)
- Preferred experience working with ServiceNow Salesforce and VMware
- Ability to assist others with complex issues in a professional manner
- Ability to manage and prioritize incidents requests and tasks
- Strong problem analysis and problemsolving skills
- Excellent written and verbal communication skills
- Resourceful well organized highly dependable efficient and detail oriented
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people not the powerful. This success starts with our staff. For fulltime employees we offer an excellent benefits package including medical and dental insurance 401(k) plan paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
EVerify
This employer participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use EVerify once you have accepted a job offer and completed the I9 Form.
Privacy Policy
Here is a link to Morgan & Morgans privacy policy.
Required Experience:
IC
Employment Type
Full Time
