Customer Success Manager
Customer Success Manager
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Job Description
Make Work Better Every Day
Quantum Workplace an HR technology provider equips workplaces with the smartest talent solutions so they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee team and business success.
Success starts with our people and our talent is our greatest lever for business success. At Quantum Workplace we embody hustle and grit fueling an atmosphere where care and flexibility meets curiosity making our own work environment as awesome as the ones we help create.
Check out our 2024 Employee Engagement Survey Results (yes we use our own software):
97% response rate
82% overall favorability
96% favorable on the item I feel accepted by my immediate coworkers
Check out our recent Stevie Award for Customer Service and see what it means to be a Qwirk through thisvideo!
Whats the Opportunity
A Customer Success Managers primary role is to build and nurture hightrust relationships so customers get the full impact and value of our partnership. Youll understand each customers business define success lead strategic conversations negotiate subscription renewals and own the overall relationship all while helping customers hit their objectives and see measurable results.
You Will:
Renew & Expand Close renewals position addon products and hit assigned revenue quotas.
Become the Product Expert Master Quantum Workplaces platform and map it to customer challenges.
Deliver Impact Share product industry and rolebased insights that move customers toward their goals.
Be the Trusted Advisor Guide bestpractice use cases and inspire customers with whats possible.
Advocate Internally Channel customer feedback to Sales Product and Marketing for continuous improvement.
Strengthen the Team Share knowledge refine playbooks and help evolve our CS processes.
Engage Proactively Run EBRs operational checkins and targeted trainings.
Spotlight Champions Cultivate references reviews and referrals that fuel growth.
You have:
A proven record in customer success account management sales or HR experience youre ready to pivot into CS.
Obsession with customer health and value realization.
Clear confident communicationwritten and verbal.
Ability to translate technical details into business value.
Selfmotivation curiosity and creative problemsolving chops.
Comfort juggling multiple priorities without dropping the details.
Bonus points for experience with Asana or HubSpot (not required).
Our interview flow: Employee Success chat hiringmanager conversation/exercise final Chief Customer Officer interview. We move fast and keep you in the loop every step of the way!
Why Quantum Workplace
At Quantum Workplace we believe in making work better every day. We try to do this in meaningful and unique ways while upholding our core values check our Glassdoor rankings to read our reviews. Here are some of the ways we make work better every day.
We care for our Qwirks and their families
Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) Telehealth
Dental & Vision: We cover 100% of premiums for employees
401k: We match 100% of contributions up to 4% and youre fully vested on day 1
Additionally our benefits include parental leave PTO summer hours zoo membership and more.
We seek to belong
Employeeled Council works to create a more inclusive workplace
No dress code wear what makes you feel confident BE YOU!
We invest in wellness and development
Annual professional and wellness development allowance conferences books gym reimbursements workout equipment and more!
Our Omaha office has an onsite fitness center free for Qwirk use
Monthly manageremployee lunches for goal planning and development
Zoo membership to your closest zoo
Remote work stipend for 100% remote Qwirks
At Quantum Workplace we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply regardless if you think you meet all the requirements. We want to hear from you. Please note that we are not currently hiring in California.
Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone email and other means to request and arrange for accommodations. If you need assistance to accommodate a disability you may request an accommodation at any time. Please contact the Employee Success team at or.
We value and are committed to providing equal employment opportunities to all qualified applicants. However we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates and we apologize for any inconvenience this may cause.
Required Experience:
Manager
Employment Type
Full-Time
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