MCC Service Representative

Department: Member Contact Center
Reports To:Member Contact Center Manager I
Classification: NonExempt Location: West Medford Support Services

About Rogue Credit Union: Rogue Credit Union is a memberowned notforprofit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living giving and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue we believe in having a culture of happy team members who feel supported have the chance to grow their careers and LOVE where they work!

Role:
Provides Exceptional Experiences by identifying each individual members unique financial need and appropriately suggesting products and services that will meet or exceed those needs. Delivers unsurpassed service that builds longterm member loyalty while effectively handling members transactions.

Essential Functions & Responsibilities:
55% Assists members via phone and email with their membership and account need; including but not limited to opening and/or closing memberships Certificates and Consumer Loans.

15% Review and analyze members financial situation with the ability to provide education and solutions that meet the member needs. Consistently promotes member participation by effectively crossselling Credit Union products and services.

10% Responds to member requests questions and concerns. Takes ownership by finding the appropriate solution with timely follow through.

10% Responds to members requests questions and concerns. Takes ownership by finding the appropriate solution with timely follow through.

5% Maintains member records prepares files and other member documents while maintaining the highest level of confidentiality.

5% Assists with specific branch opening and closing duties. Proactively performs other duties as needed or assigned.

Knowledge and Skills:
Experience: Three years to five years of similar or related experience.

Education:A high school education or GED.

Interpersonal Skills: A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills:Excellent communication skills verbal written and listening. Needsbased sales ability. Good organizational and time management skills with the ability to work under occasional pressure. Good eye for detail and quality. Strong computer and 10key calculator skills. Ability to work as a team player and adapt to Rogues culture.

Physical Requirements:Some lifting required (up to 30 pounds) continuous sitting occasional standing and occasional walking. Finger dexterity while using a computer. Regular talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment:Normal workday with occasional overtime. Will require working Saturdays and a rotating flexible schedule. Exposed to potentially hazardous conditions i.e. robbery.

Disclaimer:
Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race color national origin religion sex age disability veteran status or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method please call (541)or email

This Job Description is not a complete statement of all duties and responsibilities comprising the position.