Case Manager - Housing and Food Assistance

• Establish trust and rapport with families as a foundation of the helping process.
• Utilize language and translation tools as needed to ensure clear communication.
• Utilize a brief intervention model to conduct intakes and assess the needs of people seeking help; some participants may be in crisis and require immediate connections with supportive services such as shelter.
• Provide education referrals and emotional support to participants and their families to help them navigate challenges and build resilience.
• Explain PRISM programs and provide access to familyspecific programs or resources.
• Maintain organized accurate and timely case files and notes for each household.
• Data entry and management in Client Track spreadsheets hard files etc. as instructed.
• Collaborate with and support other PRISM departments and outside agencies to provide the best services for participants experiencing poverty.
• Establish and maintain professional relationships with community resources and service providers to enhance support options for participants.
• Maintain and expand a broad knowledge of community resources.
• Conduct assessments to determine participants housing and food assistance needs.
• Develop individualized service plans to help participants secure stable housing and access food resources.
• Provide referrals to resources such as shelters affordable housing food shelves and government assistance programs.
• Assist participants with applications for housing subsidies rental assistance and food benefits (e.g. SNAP).
• Advocate for participants with landlords utility companies and social service agencies.
• Maintain accurate case records and documentation in compliance with program guidelines.
• Collaborate with community partners to expand available resources for participants.
• Conduct followups to ensure continued access to housing and food support.
• Educate participants on budgeting tenant rights and food security strategies.
• Screen households seeking rental assistance including dialogue about income housing status and current challenges.
• Gather required documents for rental assistance; communicate with landlords.
• Coordinate participant rental needs with funding available; complete financial assistance paperwork accurately following internal controls and systems.

• Comfortable operating in a rapidly evolving environment adapting quickly to new information and reprioritizing as needed.
• Understanding of poverty social justice and disparities that impact lowincome communities
• Excellent organizational technology and customer service skills. Ability to juggle multiple and changing priorities.
• Ability and desire to project a professional image through knowledge of the job positive attitude and accurate and timely completion of work.
• Responds to crisis situations in a timely efficient and effective manner.
• Ability to communicate effectively both orally and in written format using tact sensitivity and understanding of diverse audiences to build trusting and cooperative relationships.
• Ability to act without supervision and to exercise appropriate independent judgment

• High school diploma and 13 years of experience working directly with people experiencing financial difficulty.
• Culturally competent with experience serving diverse populations.
• Ability to work in a busy environment and quickly adapt to change.
• Competent electronic verbal & written communication skills.
• You must be able to work until 7:30 pm on Thursday evenings and occasional evenings or weekend hours as needed.
• Knowledge of and ability to maintain confidential information adhere to data privacy mandated reporting and other legal and ethical requirements.
• Commitment to the mission of PRISM including dedication to social justice equity and empowering individuals and families in need.

• 23 years experience with Housingrelated case management
• Professional training or education in social work or similar fields.
• Ability to speak Spanish Russian or Ukrainian.
• Training or experience in traumainformed practice.
• Conflict resolution and deescalation/triage skills.
• Strong selfawareness and teamwork focus.
• A good sense of humor!

• Standing and walking throughout the day.
• Sitting for extended periods.
• Typing and using a computer and phone.
• Occasionally help in other departments for a short duration including assisting in unloading donations from a van moving boxes pushing carts etc.

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As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.

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