Front Office Representative

Southwest Behavioral and Health Services is seeking a dedicated and highly organized Front Office Representative who can help us fulfill our mission. Delivering compassionate care to enhance lives and improve communities. We are seeking someone who enjoys interacting with people compassionate and excellent communication skills. Does this describe you If so you may be the person we are looking for to join our dynamic Kingman team!

Looking for Professional Growth Ask me about tuition free Medical Assistant training program!

Job Preview at a Glance:

In this position you will be manning the front office administrative duties while interacting with all vendors visitors and most important our members. A Front Office Representative is responsible for performing front office duties including patient care activities front office checkin and checkout scheduling verifying medical insurance and scheduling and confirming appointments. This position reports to a Front Office Supervisor and works in all in office direct care team environment.

Location/ Schedule:

Join our team in our Kingman OP Clinic the schedule is a Monday through Friday 40hours a week with onehour unpaid lunch.

Pay: $15.51/hr.

Duties & Responsibilities

• Establishes updates and maintains all client databases and scheduling of consumer appointments.
• Coordinates transportation as clinically necessary/appropriate.
• Processes medication issues and prior authorizations.
• Processes and monitors lab results.
• Schedules medication counseling and intake appointment.
• Completes intake referrals and screening.
• Answers all incoming phone calls by third ring.
• Confirms/updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS RBHA/agency Limited Income Subsidy Medicare Part D.
• Collects client fees/copay.
• May be expected to work at various SBH locations as required

Requirements:

• High School Diploma or G.E.D required
• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred
• 12 years of experience in a medical or behavioral health background preferred
• Requires prior clerical experience preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
• Bilingual (English/Spanish) preferred

Benefits:

• 3.3 weeks of PTO your 1st year of employment with increased accruals after continued service!
• 10 paid holidays
• Lowcost medical dental and vision insurance shortterm/longterm disability and life insurance for employees
• We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development Benefit from our culture of internal promotion!
• We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing nonprofit communitybased provider of behavioral health services with locations throughout the Phoenix metropolitan area rural Maricopa County Gila Pinal Mohave Coconino and Yavapai Counties. We are a wellestablished voice in the community with more than 115 sites over one thousand employees and 40 years experience.

At Southwest Behavioral & Health Services we believe in the power of Empowered Belonging a culture where every individuals unique perspectives backgrounds and experiences are welcomed and valued.

Were committed to creating a workplace where unique perspectives are valued personal journeys are respected and every individual is empowered to bring their whole self to a shared mission of delivering compassionate lifechanging services to the communities we serve.

Through our Empowered Belonging program were committed to:

• Voice & Visibility ensuring every team members ideas experiences and contributions are recognized and heard.
• Fair Access fostering openness and fairness in opportunities for growth leadership and advancement while honoring the different journeys people take.
• Culture of Connection building authentic meaningful relationships across backgrounds roles and experiences knowing that fresh perspectives strengthen our work.
• Learning & Growth providing opportunities for ongoing development empathy and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety prioritizing the mental emotional and psychological safety of every person recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference and your impact is real.

To learn about Southwest Behavioral & Health Services mission values and services please review our website at is a drugfree workplace drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.