Chargeback Analyst
Chargeback Analyst
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Job Description
We re actively seeking a Chargeback Analyst to join our Payment and Risk Operations team. In this role you ll play a key part in safeguarding payment integrity by managing both issuing and merchant disputes. Your sharp eye for detail ability to navigate complex payment issues and commitment to meeting timesensitive milestones will directly impact our ability to deliver a seamless and secure customer experience.
Responsibilities:
- Processing Issuing Chargeback (Outgoing Dispute): Reviewing researching investigating submitting dispute to processor
- Processing Merchant Dispute (Incoming Dispute): Reviewing researching creating representment letter to processor.
- Processing chargebacks recon (Updating status of chargeback and review status)
- Communicate with customers regarding documentation requests via email and phone calls
- Ensure Dispute milestones are met within a time frame
- Data entries related to chargeback
- Ability to make sound judgment calls
Competencies (Attributes needed to be successful in this role):
- Embodies BILL core values
- Fast Learner/Tech Savvy
- Excellent Communicator
- Reliable Team Player
- Attention to details
- Self Starter able to think outside of the box
- Thrives in a fast pace environment
- Independent decision maker with the ability to confidently back up actions
Requirements
- Minimum 2 years chargeback of payment card risk management experience.
- Minimum 2 years customer service experience.
- Meet service level and performance requirements to deliver high quality work
- Possesses strong data analysis and investigative reporting skills
- Able to solve transaction or payment issues without complete process guidance
- Communicates clearly and effectively with customers while investigating and resolving payment exceptions
- Has strong skills of using Excel and other software to create spreadsheets models and reports.
Work shift hours: 96pm CST
Hybrid
Interview process: Interviews will be via Zoom (2 round HM then Team Lead)
Interview process: Interviews will be via Zoom (2 round HM then Team Lead)
Chargeback Analyst, Payment Card Risk Management, Customer Service, Data Analysis, Payment Issues, MS Excel, Payment Services
Education
All education level
Employment Type
Full Time
Key Skills
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