Amazon Connect Developer
Amazon Connect Developer
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Job Description
This is a remote position.
NextLink is seeking a handson Amazon Connect Developer or Technical Consultant to support their Salesforce implementation project specifically focusing on the integration and deployment of Service Cloud Voice. The selected candidate will play a pivotal role in configuring Amazon Connect call flows designing and executing routing strategies and ensuring seamless integration with the Service Cloud environment. This is not a managerial or architectural role; rather it requires a seniorlevel independent professional capable of handson implementation without internal Amazon Connect support. The consultant will work closely with the Salesforce delivery team and must demonstrate deep expertise in Amazon Connect strong understanding of Salesforce Service Cloud Voice and ability to operate efficiently in a remote setup with minimal supervision.
- Configure Amazon Connect flows for voice integration within Salesforce Service Cloud Voice
- Design and implement call routing and handling logic to align with CRM workflows
- Ensure smooth endtoend integration between Amazon Connect and Salesforce Service Cloud
- Independently manage tasks without relying on internal Amazon Connect support
- Work closely with offshore Salesforce team to align voice services deployment
- Perform technical troubleshooting and enhancements of the voice integration setup
- Deliver highquality welldocumented configuration and testing outcomes
- Participate in Agile ceremonies and provide status updates on assigned deliverables
Requirements
Amazon Connect, Amazon Lex, Python, Lambda
Employment Type
Full Time
