Casino Compliance Supervisor

Title: Casino Compliance Supervisor

State Role Title: Supervisor

Hiring Range: $78572.00 $100572.00

Pay Band: UG

Agency: Virginia Lottery

Location:Virginia Lottery

Agency Website:

Recruitment Type: Agency Employee Only A

Job Duties

This is an internal job posting only.

For more than three decades the Virginia Lottery has worked to build a strong reputation one synonymous with providing fun entertaining experiences and doing so responsibly and with integrity. Proceeds from traditional Lottery games support K12 public education in Virginia. Taxes generated by sports wagering and casino gaming which are regulated by the Lottery benefit other priorities of the Commonwealth.

The Virginia Lottery an independent state agency is currently seeking a Casino Compliance Supervisor to join its Gaming Compliance Department in Norfolk VA.

The Casino Compliance Supervisor:

Manages the daytoday operations and activities of the Casino Compliance Representatives including assigning duties to staff and resolving patron and public complaints and inquiries in the best interest of all parties involved.
Supervises assigned investigations conducted by Casino Compliance Leads and Representatives.
Reviews and make recommendations regarding security plans investigative reports and case management ensuring time guidelines are met investigations are properly conducted and appropriate resolutions are reached.
Supervises the intake process for casino employee applicants seeking gaming licensure.
Works closely with casino Human Resources personnel to schedule the intake process.
Supervises the intake process for individuals seeking to selfexclude and coordinate the process with the Lotterys Compliance Analyst.
Serves as a liaison with law enforcement agencies casino management and vendor representatives.
Ensures that Casino Compliance representatives enter all findings into the Lotterys case management system and approves all reports in a timely manner.
Recommends potential sanctions against casinos for failure to comply with regulations.
Responds onsite to casino when necessary for critical incidents to direct and manage preliminary investigative efforts.
Provides assistance to the Lotterys Gaming Operations and Audit Departments as needed by coordinating work to be performed by the casino compliance representatives to assist these Departments.
Must be able to work various shifts as required.
Prepares reporting and presents information to management regarding enforcement investigations and significant incidents occurring at a casino location.
Prepares documents and reports to management in support of findings conclusions and recommendations.
Prepares status reports and compiles statistical information as requested by management.
Coordinates with HRBP all human resources functions for direct reports including developing and/or revising position descriptions; the performance planning and evaluation process; administration of discipline; hiring actions; and leave requests.
Conducts periodic training and staff meetings.
Prepares and monitors and staff work schedules.
Maintains effective communications with direct reports to facilitate timely dissemination and exchange of information and to foster collaborative teamwork.
Makes operational system or policy recommendations to the Casino Compliance Manager to effectively accomplish the mission of the agency.
Maintains proficiency in using all assigned databases and other resources.
Effectively researches available data and compiles findings in response to investigative and/or administrative inquiries.
Reviews Internal Control audits and prepare response reports to management.
Represents the agency in official proceedings as required.

Minimum Qualifications

Bachelors Degree from an accredited 4year college or university in criminal justice or related field.
Minimum of one year of supervisory experience in compliance regulatory enforcement and/or investigative work.
Knowledge of state laws and regulations governing casino gaming.
Knowledge of advanced investigative principles and techniques.
Ability to manage supervise and direct the work of investigative and compliance professionals.
Ability to lead project teams involving multiple types of regulatory compliance inspections and enforcement investigations. This may also require coordination with law enforcement agencies and casino personnel.
Excellent communication (oral and written) skills.
Acute leadership and interpersonal skills.
Ability to build effective working relationships with diverse groups of people and officials.
Proficient in desktop applications such as but not limited to Microsoft Word Excel and PowerPoint and automated databases.
Ability to clearly document investigative findings prepare management reports and make logical and sound decisions in critical complex and changing situations.
Ability to develop and document procedures to create an efficient and effective workflow.
Demonstrated ability to effectively handle multiple priorities and /or competing tasks and responsibilities and meet established deadlines; and readily adapt to organizational and operational changes.
Ability to maintain the utmost integrity persuasiveness and diplomacy in discussing controversial subject matter.

A comparable amount of training and experience may be substituted for the minimum qualifications.

Additional Considerations

Experience working one or more years in the casino gaming industry conducting casino compliance and/or gaming regulatory investigations preferred. Virginia Lottery experience preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Must complete Background Investigation. Valid drivers license with satisfactory driving history. Irregular hours and travel throughout Virginia will be required. Travel outside of Virginia as needed.

The Virginia Lottery is an independent state agency and as such all positions are exempt from the Virginia Personnel Act as well as most Executive Branch human resources policies. The Virginia Lottery is a fun place to work and values diversity in the workforce. We offer a competitive salary and excellent benefits. The Virginia Lottery is an Equal Opportunity Employer. Only online applications completed in their entirety will be accepted for this position. The Virginia Lottery will provide if requested reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online please contact the Virginia Lotterys Human Resources Department at (804). Applications will be accepted until a suitable pool of candidates is received. After 5 business days this position may be closed at any time.

Contact Information

Name: Human Resources

Phone:

Email: NA

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.