Business Systems Administrator
Business Systems Administrator
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Job Description
About the Company
Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Companys brands: Budget Blinds The Tailored Closet Premier Garage AdvantaClean LightSpeed Restoration Kitchen TuneUp Bath TuneUp Two Maids Aussie Pet Mobile and Concrete Craft are consistently rated at the top of their categories and supported by more than 3500 franchise territories in the U.S. Canada and Mexico.
Home Franchise Concepts is a subsidiary of JM Family Enterprises a familyowned professionally managed diversified automotive company. To diversify their portfolio JM Family acquired Home Franchise Concepts in 2019 as their first nonautomotive acquisition. The Company fits JM Familys key investment criteria: assetlight with strong free cash flow characteristics and a track record of growth in an industry with longterm tailwinds. Since the acquisition the Company has doubled the number of brands under management and is committed to continued rapid profitable growth.
A few of the Companys many Accolades and Awards
- Entrepreneurs Franchise 500
- Entrepreneurs Franchise 500 Best in Category
- Entrepreneurs Top LowCost Franchise
- Entrepreneurs Top New & Emerging Franchises
- Entrepreneurs Top Homebased Franchises
- Entrepreneurs Top 100 Global Franchises
Position Summary:
Budget Blinds is seeking a handson detailoriented Business Systems Administrator to serve as the technical system administrator for our . This role will be responsible for managing and customizing the system to support unique franchise needs maintaining templates rules and business logic and ensuring smooth onboarding and support experiences for new users.
This is a highly collaborative role working with both franchise partners and internal teams requiring technical expertise (including SQL Business Formulas and HTML) problemsolving ability and excellent communication skills.
Key Responsibilities:
- System Configuration & Administration: Serve as the primary administrator of the ePIC One SaaS platform configuring and maintaining workflows templates rules formulas user roles and access settings. Ensure system performance data integrity and security while aligning the system with evolving business processes.
- Product Catalog & Data Management: Configure and manage product templates business rules pricing logic and digital catalogs. Ensure custom product configurations reflect realworld manufacturing options and business requirements.
- Franchise Onboarding Configuration and Support: Partner with franchise owners to set up by setting up their database configurations to support tailored system configurations. Translate operational requirements into customized system setups ensuring the platform is aligned with each franchises specific needs. Serve as a point of contact for franchisee feedback and requests. Implement configuration changes to address business needs and escalate feature enhancement requests to the product and engineering teams as appropriate.
- Custom Reporting & Analytics: Coordinate with the Shared Services IT Analytics team to provide insights that help stakeholders make datadriven decisions. Use SQL to query databases to create reports based on franchise feedback and operational needs.
- Tier 2/3 Technical Support: Provide escalated support for systemrelated issues troubleshooting complex problems and working with internal teams or vendors when necessary. Partner with Vendor to document and resolve recurring issues.
- CrossFunctional Collaboration: Collaborate with teams across Brand Product Marketing Operations and Shared Services IT to continuously enhance the system and user experience. Serve as the voice of the franchisee within internal planning discussions.
- Documentation: Create system documentation for internal stakeholders.
Qualifications:
- 5 years of experience in business systems technical support or systems administration role
- Strong understanding of system configurations rulesbased logic business formulas and SaaS application administration
- Proficiency is creating rulesbased business formulas to configure system options
- Proficiency in SQL or relational data structures with the ability to write custom queries and generate meaningful reports
- Proficiency in HTML or template/document generation software with the ability to create custom forms
- Excellent interpersonal and communication skills with a strong customer service mindset; able to deescalate and support end users in a professional and empathetic manner
- Strong communication collaboration and documentation skills. Comfortable working crossfunctionally with nontechnical users to gather requirements and provide support
- Ability to translate business needs into scalable system solutions
- Selfstarter comfortable in a fastpaced evolving environment
To perform this job successfully an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process please contact HFCs Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.
The pay range for this position is $95000 $110000. Actual pay will be determined by factors including candidate experience and qualifications education and work location. At Home Franchise Concepts we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond salaried pay this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k with up to 4% match. We offer medical dental and vision insurance as well as flexible spending accounts. We also provide access to emergency backup care and family support services supplemental life insurance a lifestyle spending account parental leave and paid time off. During your interview process our talent team can fill you in on the details of our benefits and career development opportunities.
#HFCGO25
Required Experience:
Unclear Seniority
Employment Type
Full-Time
