Servicing Oversight Specialist
Servicing Oversight Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PRIMARY FUNCTIONS: The Mortgage Servicing Oversight Specialist is responsible for ensuring the quality accuracy and compliance of our internal and thirdparty mortgage servicing operations. This role involves monitoring Servicer performance against contractual agreements regulatory requirements and internal policies. The ideal candidate will possess a strong understanding of mortgage servicing processes excellent analytical and problemsolving skills and the ability to effectively communicate with both internal and external stakeholders. This position plays a critical role in mitigating risk ensuring borrower satisfaction and protecting the companys assets.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Servicer Performance Monitoring:
- Develop and implement frameworks for monitoring key performance indicators (KPIs) related to loan administration loss mitigation foreclosure investor and management reporting and customer service.
- Regularly analyze servicer performance data identify trends and escalate potential issues or areas for improvement.
- Conduct periodic reviews of Servicer reports audits and compliance documentation.
- Track and manage Servicer adherence to Statement of Work (SOW) and contractual obligations.
- Servicing Administration:
- Track and decision the disbursements of all escrow funds and servicing advances.
- Review and make recommendations to management on all proposed workout strategies.
- Prepare and upload weekly populations to board with the servicer.
- Monitor monthly borrower delinquency and NSF populations. Prepare and distribute daily reporting and Assist staff in their collection efforts.
- Perform internal servicing duties on internally serviced assets including: onboarding payment processing and application ACH administration escrow administration collection and servicing transfers.
DESIRED PERSONAL CHARACTERISTICS:
- Detail oriented and committed to the highest quality
- SelfStarter with positive CanDo attitude
- Works well under pressure and relishes the responsibility that comes with the job
- Compliance and Risk Management:
- Monitor servicer adherence to investor and internal guidelines.
- Identify and assess potential risks associated with servicer operations and recommend mitigation strategies.
- Participate in internal and external audits related to mortgage servicing.
- Communication and Collaboration:
- Maintain effective communication with the thirdparty servicer on all aspects of servicing performance and compliance.
- Collaborate with internal departments (e.g. Operations Compliance Accounting Capital Markets) to address servicingrelated matters.
- Prepare and present reports on servicer performance and oversight activities to management.
- Participate in regular servicer performance review meetings.
- Process Improvement:
- Identify opportunities for improving the efficiency and effectiveness of the servicing oversight process.
- Contribute to the development and implementation of internal policies and procedures related to mortgage servicing.
- Stay informed of industry best practices and regulatory changes related to mortgage servicing.
- Asset Management:
- Experience managing assets through the loss mitigation waterfall from repayment plans modifications foreclosure and REO a plus but not required.
- Problem solving and analysis
JOB REQUIREMENTS:
- Strong understanding of mortgage servicing processes including loan boarding payment processing escrow administration loss mitigation foreclosure and investor reporting.
- Knowledge of relevant federal and state mortgage servicing regulations and investor guidelines.
- Excellent analytical problemsolving and critical thinking skills.
- Proficiency in data analysis and reporting with high proficiency in MS office especially Excel.
- Strong written and verbal communication skills including the ability to present information clearly and concisely.
EDUCATION:
Bachelors degree
EXPERIENCE:
- Two years of experience in mortgage servicing mortgage operations servicing compliance or asset management.
PHYSICAL REQUIREMENTS:
This position is in an office setting with computer and general office equipment. The position requires the ability to move freely around within the department and other department locations
- Communication proficiency
- An openminded individual that embraces change and innovation
Job Type: Fulltime
Pay: $60000.00 $70000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Prescription drug insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Santa Ana CA 92705 (Required)
Ability to Relocate:
- Santa Ana CA 92705: Relocate before starting work (Required)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
