ServiceNow Developer
ServiceNow Developer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Bizzell US is seeking an experienced ServiceNow Developer to support the configuration enhancement and optimization of FOHs IT Service Management (ITSM) processes using the ServiceNow platform. This role involves configuring modules developing custom solutions integrating with other FOH systems documenting SOPs and providing user training.
The ideal candidate will have experience working in federal environments and a deep understanding of ITILbased workflows.
Key Responsibilities
Configuration & Development
- Design and configure ServiceNow modules such as Incident Request Change CMDB and Knowledge Management.
- Develop custom workflows business rules UI policies and scripts to meet FOH operational requirements.
- Maintain platform upgrades patches and feature deployments in alignment with best practices.
System Integration
- Integrate ServiceNow with thirdparty tools and platforms including SharePoint Power BI Microsoft Teams and security systems.
- Build and manage REST/SOAP API connections and data exchange processes.
Documentation & SOP Creation
- Create and maintain Standard Operating Procedures (SOPs) and system documentation for administrators and endusers.
- Support audit readiness and configuration traceability through documentation.
User Support & Training
- Conduct onboarding sessions and user training for new workflows or enhancements.
- Provide technical support troubleshoot issues and coordinate with HHS OCIO as needed.
Required Qualifications
- Bachelors degree in Information Systems Computer Science or related field.
- 3 years of experience in ServiceNow development and administration.
- Strong knowledge of JavaScript Glide API and ITSM process automation.
- Familiarity with Agile methodologies and sprintbased delivery.
Preferred Qualifications
- ServiceNow Certified System Administrator or Developer certification.
- Experience working with government agencies especially HHS or civilian health sectors.
- Understanding of FedRAMP FISMA and NIST 80053 control alignment.
Work Environment
- Hybrid work model with periodic onsite work in Rockville MD.
- Must be available during core EST business hours (7 AM 6 PM) to support users and perform system updates.
Employment Type
Full Time
