Inside Plant (ISP) Technician
Inside Plant (ISP) Technician
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-05-2025
Job Description
Job Title: ISP Technician
Location: Detroit MI
Position Summary:
The ISP Technician I is an extension of the various Engineering groups in the field. The ISP Technician should be familiar with tools equipment standards and deciphering technical documentation to follow instructions to complete installations and assist with troubleshooting. The ISP Technician will have a wide variety of skills and knowledge but not necessarily mastery of all.
Primary Responsibilities:
- Install and maintain various types of telecommunications equipment such as Cyan Juniper Accedian Overture Ciena Adtran OptiX/MX2800 series/908 series/TA series Cisco ONS various Cisco routers and switches etc.
- Regular use of power tools and equipment related to installation and maintenance of network equipment.
- Work with AC and DC power in the capacity of installing equipment as well as battery strings and rectifier units.
- Troubleshoot equipment including OTDR/Light Meter TBERD Ethernet Test Set Toner etc.
- IP networking
- Configure CPE equipment with use of templates.
- Navigation of a CLI and menu tree
- Prompt communication and updating of orders tickets documentation etc.
- Work with other departments (such as NOC Transport Engineering Core Service Delivery etc.) to ensure customer is being supported from start to finish and issues/concerns resolved in a timely matter. Escalate tickets appropriately if needed.
- Support Level I and II Technicians plan to complete tasks in a way that minimizes network outages and maximizes customer uptime (i.e. 99.999 mentality).
- Support the development of Standard Operating Procedures (SOPs) update outofdate procedures (as needed) and support efficiency efforts.
- Document and maintain detailed records of issues related to customer and equipment (including configuration and troubleshooting resolution etc.)
- Perform network site audits and recommend network changes and improvements.
- Communicate inventory and material needs to the Manager Inside Plant for review and ordering support with ordering (as needed).
- Completes overnight maintenance activities and takes a turn in the oncall rotation 24/7 including some holidays.
Requirements:
- Ability to pass LEIN background checks.
- Valid Drivers license and ability to drive a fleet vehicle.
- 1 years of direct handson experience working in related field.
- Demonstrated ability to read and follow technical documents and update technical documentation per company standards.
- Safety 1stmindset with respect to safe work standards (including PPE process and procedures)
- Ability to scope and specify technical solutions to satisfy internal and external requirements.
- Ability to work overtime and oncall rotation 24/7 including some holidays as needed.
- Occasional overnight travel required
Preferred Qualifications:
- 12 years Relevant Experience; including:
- 1 years of experience Installing/troubleshooting fiber optic and Ethernet transport/hardware in a service provider environment.
- 1 years of experience working with customers and effectively resolving customer issues.
- 1 years of previous work experience Installing and maintaining multiple types of telecommunications equipment such as Juniper Accedian Overture Cyan Adtran OptiX/MX2800 series/908 series/TA series Cisco ONS various Cisco routers and switches etc. with some oversight.
- Experience installing and troubleshooting services at wireless towers.
- Basic Inside Plant (ISP) networking knowledge.
- Basic cabling skills (Cat57 fiber jumper)
- DWDM CWDM ATM and Ethernet architecture experience
- Salesforce experience
- Experience working in a datacenter or central office environment supporting fiber opticbased networks and devices.
Physical Requirements:
- Ability to work in all climates.
- Ability to lift 60lbs.
Benefits:
Everstream Solutions LLC offers competitive compensation as well as a generous employee benefits package including medical dental vision disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.
Everstream is proud to be an Equal Opportunity and Affirmative Action Employer.Everstream does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin creed disability age pregnancy (including childbirth lactation and related medical conditions) military and veteran status citizenship status marital status gender expression genetic information (including characteristics and testing) or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications merit and business need. Everstream believes that diversity and inclusion among our team members is critical to our success and we seek to recruit develop and retain the most talented people from a diverse candidate pool. We participate in a preemployment background check and drug screening process for all positions. We also participate inEVerify a webbased system where Everstream inputs Form I9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at.
Required Experience:
IC
Employment Type
Full Time
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