1LoD Issues Management Framework Lead

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized awardwinning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Role

Based in the first line of defense with in the Enterprise COO function we are seeking a proactive and detailoriented Issues Management Framework Lead to support the ongoing implementation of the Issue Management Policy and Standard across Northern Trust. This will involve supporting a community of Issue Managers Issue Owners and Issue Identifiers through the development and ownership of job aids procedures GRC system implementation and establishment of communities of practice for ongoing oversight and learning. This individual will become deeply familiar with our Issues Management governing documentation and be responsible for answering questions that arise from partners as Issues are brought through the Issues Management Lifecycle. In addition this individual will also work closely with senior executives to ensure ongoing escalation of implementation and compliance concerns. The ideal candidate will have a deep risk and compliance background and experience working across the three lines of defense.

Principal Responsibilities

Key responsibilities

• Take a selfdirected leadership role developing implementing and maintaining a variety of projects (e.g. job aids procedures training materials) across the enterprise for Issue Management ensuring compliance with relevant policies and standards incorporating best practices and techniques for Issue identification analysis remediation validation and closure
• Coordinate with a community of Issue Managers Issue Identifiers and 2LoD partners working closely to ensure consistency in implementation of the Policy Standard Procedures Job Aids and best practices for issue management and resolution
• Utilize strong consultation communication facilitation and presentation skills to understand complex challenges and articulate actionable plans to drive results while demonstrating exceptional organizational skills and attention to detail
• Demonstrate experience in leading and directing deliverables providing recommendations and taking initiative on projects or team tasks while managing multiple priorities effectively and driving outcomes independently.
• Drive transformation and change across a global organization in line with a defined project timeline particularly in enhancing processes and controls supporting issue management
• Analyze trends in issue identification to identify potential systemic risks or control weaknesses ensuring lessons learned are integrated into future risk management practices
• Maintain a robust working knowledge of the Issue Management GRC tool to provide guidance and support on usage and ongoing enhancement to support issue management activities across the organization

Skills / Experience

• Minimum of 7 years in financial services
• Exceptional attention to detail and strong problemsolving skills.
• Demonstrated track record in driving transformation and change across a global organization.
• Extensive experience in issues management and remediation within a financial services context.
• Experience in risk assessments (e.g. RCSA Compliance Risk Assessment) to support an understanding of how and when Issues are raised mitigated and closed
• Demonstrated ability to work collaboratively within and across project teams functional areas and business units.
• Proficient in Microsoft Office Suite and other business applications
• Experience using ServiceNow IRM Module is strongly desired

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and wellbeing benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.