Technical Account Manager â Unit 42 MDR
Technical Account Manager â Unit 42 MDR
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1 Vacancy
Job Description
Your Career
The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks Unit 42 Managed Services adoption. In this role you will work closely with CISOs Security Architects Security Engineers and Operations teams within midtolarge enterprises to implement bestinbreed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction value retention and expansion of the Unit 42s security footprint.
Your Impact
Act as the main technical point of contact for Managed Services customers owning the relationship endtoend
Develop a trusted advisor relationship with customer stakeholders executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to achieve full business value
Leverage deep knowledge of MSSP/MDR operations XDR SOAR and incident response to guide customers
Be the first line of defense in solving customer technical questions/clarifications and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time
Drive onboarding service adoption and ongoing alignment.
Manage escalations service reviews and response coordination with internal teams
Own and lead projects in a fastmoving highpressure environment
Adapt quickly build workflows and help define scalable processes to improve service delivery
Communicate clearly with both technical and executive stakeholders.
Qualifications :
Your Experience
4 years in cybersecurity including 3 years in a customerfacing technical role (TAM Security Consultant Solutions Engineer etc.)
Solid understanding of security operations threat detection and incident response workflows
Experience working with MDR EDR XDR or SIEM platforms
Strong executive presence and ability to communicate complex security topics to technical and nontechnical stakeholders
A customerfirst mindset with proven ability to build trust and longterm relationships
Excellent problemsolving skills and a proactive ownershipdriven approach
Ability to manage multiple accounts and priorities in a fastpaced dynamic environment
Proven track record of managing customer escalations balancing customer expectations and negotiating successful resolutions
Highly datadriven with a commitment to following process
Team player with the highest level of integrity who will innovate to continue improving the way we serve our customers
Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
Additional Information :
The Team
Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver highquality indepth research on adversaries malware families and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools techniques and procedures threat actors execute to compromise organizations.
If youre looking for a career with access to the brightest minds in cybersecurity youve found it. We have a hunger for researching hunting out the worlds newest threats and sharing them with our industry to make the digital world a safer place.
You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most peoplecentric company ever! That means were constantly working to make your experience amazing and you are part of the team breaking boundaries of what the workplace can be!
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $128000 $209000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
