Director, Implementations & Customer Success
Director, Implementations & Customer Success
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$ 200000 - 200000
1 Vacancy
Job Description
We are searching for a Director Implementations & Customer Success reporting to the CEO.
Our client is a wellfunded preSeriesA profitable and rapidly growing healthtech startup based in Austin TX. Ideally we are looking for someone in Austin who is open to meeting in person occasionally when not traveling.
Their solution delivery model involves working closely (in person) with Doctors (Mainly Cardiologists and Nephrologists) around the US to manage clinical deployments. This multifaceted role involves aspects of customer operations project management implementation and customer success.
As this is an earlystage scaling startup we are looking for someone in the near term who has the ability to execute tactically problem solve and measurably improve the performance of customer operations / KPIs.
This role will include a Salary and earlystage equity.
Responsibilities:
- Act as the primary client point of contact for new implementations.
- Own operations efficiency and KPIs for existing clients
- Manage client relationships. Travel to client sites occasionally.
Requirements:
- Previous Customer Success / Implementation / Operations experience
- Embodies the Startup ethos Gritty and willing to roll up sleeves and do whatever it takes.
- Creative Problem Solver
- An Unmatched Work Ethic
- Independent and autonomous
#ZR
Required Experience:
Director
Employment Type
Full-Time
