Lead Network Technology Support
Lead Network Technology Support
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$ 106100 - 178200
1 Vacancy
Job Description
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and fearless risktaking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T you wont just imagine the futureyoull create it.
As a Lead Network Technology Support you will be responsible for the overall reliability and operations of ATTs Optical IP Core Mobility and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End toEnd service to support underlying technologies (VOIP messaging WiFi etc.).
Key Roles and Responsibilities:
FAULT MANAGEMENT
Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive)
Investigation/diagnose network issues triage and communicate event status and coordinate root cause analysis
Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments
Implement restoration of service
May involve the implementation of vendor/IT fixes or design changes. Solves Tier 2 issues independently and works with additional support teams and vendors as needed
Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs)
TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT
Works closely with business partners in a DevOps methodology partnering with Labs product development and engineering teams to create process documentation methods procedures and guidelines for current network planning capacity management and use/test cases during new technology instantiation
Participates in collaboration sessions with vendors on product capabilities and improvements
Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates
May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event
Collaborate with upstream and downstream partners (hardware or software vendors CTO engineering product development provisioning etc.) to design and implement custom solutions for internal and external customers and conduct management procedures
Develop applications scripts and act as system DBA (database administration) building websites web applications and internal messaging BOTs while maintaining other key critical software/data platforms
Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data processes or events translating business problems into insights
AUTOMATION
Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions
Perform data analysis on platform and organizational metrics using industry standard analytics and data presentation tools
Required Experience:
58 years experience; Technical Career Pathway (TCP) role
35 years experience of software development including leading teams and projects
Strong Understanding of software architecture principles and design patterns
Required Qualifications:
Proficiency in multiple programming languages (e.g. C Angular HTML jQuery JSON JavaScript)
Familiarity with software development methodologies (Agile Scrum)
Experience with coding standards code reviews and source control management
Expertise in database design and management including SQL/NoSQL technologies (e.g. SQL Server MySQL Mongo DB transactional SQL)
Knowledge of testing methodologies and debugging techniques
Proficiency with cloud platforms (Azure)
Experience with UI toolkits frameworks and DevOps tools/practices
Ability to transform requirements into design concepts and entity relationship diagrams (ERDs)
Desired Education:
Bachelors degree in Math Science Engineering Computer Sciences or Operations or equivalent related network experience preferred
Desired Qualifications:
Excellent problemsolving and analytical abilities
Attention to detail and a commitment to quality
Adaptability and eagerness to learn new technologies
Ability to work independently and within teams
Effective communication and interpersonal skills to collaborate across teams and stakeholders
Environmental Requirements:
This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include but is not limited to work related to fuel tanks emergency and standby generators boilers hazardous waste hazardous materials batteries manholes and vaults water wells linear and other construction projects water discharge or air emissions.
Our Lead Network Technology Support earns between $106100 $178200 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future for customers businesses and the industry. Were developing new technologies to make it easier for our customers to stay connected to their world. Together weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work creating the world you always imagined.
Ready to #transformdigital with us Apply now!
#LIOnsite Fulltime office role
Weekly Hours:
40Time Type:
RegularLocation:
Atlanta GeorgiaSalary Range:
$106100.00 $178200.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Employment Type
Full-Time
