IT Help Desk Technician
IT Help Desk Technician
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$ 20 - 25
1 Vacancy
Job Description
ABOUT US
Founded in 1866 The Sanborn Map Company (Sanborn) is one of the oldest continuously operating mapping and geospatial information technology companies in the US. Our work is highly visual and our mapped data and applications are an essential part of todays information economy. We serve many industries and government departments and need to communicate effectively with them about our wide range of products and services. We remain at the forefront of the GIS and photogrammetry industry by offering high quality technologically superior products and services backed by the industrys most experienced staff. We are looking for a talented individual to fill this role working in a collaborative environment ready to innovate workflow.
SUMMARY
The IT Help Desk Technician is an Information Technology (IT) position which interacts with all levels of employees in a prompt professional and courteous manner. The Help Desk Technician acts in a customer service capacity providing help desk assistance to internal staff performs basic facilities maintenance and assists external clients in a customer service capacity in support of all Sanborn locations.
MAJOR RESPONSIBILITES:
Help Desk
- Review and respond to help desk requests involving processes to final ticket resolution.
- Access software updates drivers knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware utilized by the organization.
- Perform handson fixes at the desktop level to include installing and upgrading software installing hardware implementing file backups and configuring systems and applications building PCs and applying diagnostic utilities to aid in troubleshooting.
- Perform preventative and ongoing maintenance including maintaining proper supplies and checking and cleaning of workstations printers and peripherals.
- Maintaining badge card readers ID badges and associated equipment/software.
IT Support
- Track/maintain inventory of IT equipment including blank and data filled media.
- Assist with purchase of backup hardware and servers and act as backup/assistant on data management tasks such as restore/backup requests and blank media requests.
- Acts as backup resource for network and systems administration tasks.
- Prepare telephones and IT hardware (laptops peripherals data storage etc.) for new employees as requested. Maintain an inventory of equipment.
- Install antivirus software and monitor scans across Sanborns network.
- Organize and maintain health of Active Directory Provisioning and Windows Server.
- Basic SharePoint administration and assist with basic system administration duties.
Facilities and Shipping/Receiving Administration
- Overall responsibility for effective on time and accurate shipping/receiving functions and distribution of data storage hardware for delivery to clients.
- Coordinate with facility vendors and coordinate building maintenance with the Landlord.
- Other duties as assigned.
EDUCATION:
Associates degree (A.A.) from accredited college or university in a relevant discipline such as information technology computer science etc. or with relevant previous work experience.
EXPERIENCE:
One year practical experience working on computers. Basic understanding of Windows and Linux operating systems. Understanding of network protocols including: DHCP DNS FTP SSH and SMB.
FullTime Hourly Pay Range $2025 hour
InOffice position daily
Additional Requirements
Applicant must live in the U.S. and be authorized to work in the U.S.
Sanborn offers a comprehensive health and wellness program which includes medical dental vision 401k holiday PTO EAP disability and life insurance benefits.
TO APPLY: Visit our website: under the Careers menu option to apply. We are accepting applications for this position until May 31 2025. Sanborn is a Veteran/Disability Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full Time
