Principal Technical Account Specialist
Principal Technical Account Specialist
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$ 98600 - 148000
1 Vacancy
Job Description
The Principal Technical Account Specialist is the primary technical lead for Food Retail Services (FRS) accounts working in conjunction with the Corporate Account Managers (CAM) and marketing colleagues. As the owner of the technical relationship the Principal Technical Account Specialist will partner directly with customers to provide technical expertise to all levels of their organization. As part of Research Development and Engineering (RD&E) this individual will leverage their understanding of customers pain points to help drive innovation by providing insights to ensure the development of innovative products and programs that will improve customer operations cleanliness and food safety programs. This person will deliver exceptional customer experience and drive sales growth through program adoption by leveraging strong partnerships with customers Food Safety R&D Facilities Quality and Procurement teams. Using problem solving skills this person will help customers navigate the complexity and challenges to deliver food safety and maintain healthy environments.
Position Location: Greensboro NC RD&E
What you will do:
Work closely with a crossfunctional team to drive business growth and sales
Provide analytical and scientific expertise to complex issues requiring indepth knowledge of scientific regulatory industry requirements and standards
Customer interaction with more senior level representatives at corporate and individual store level
Develop coordinate and execute customerdriven technical projects including analytical testing field test material evaluation and equipment performance testing
Create technical documents including training manuals troubleshooting guides SOPs and customized cleaning procedures
Assist in the launch of new products in conjunction with marketing marketing services and sales team
Support strategic project development with handson laboratory and field work
Communicate customergenerated ideas to sales marketing and RD&E to provide input to the discussions about how to profitably apply those ideas to the business resulting in new product concepts and technical platforms
Leads or acts as a key contributor to projects of moderate scope and complexity with high impact on the business.
Acts with considerable latitude to solve a range of complex problems and uses best practices and knowledge of business issues to make sound decisions and deliver on objectives.
Minimum Qualifications:
BS degree in Chemistry Biology Chemical Engineering Bioscience Earth Sciences or related technical discipline and 5 years or advanced degree in Chemistry Biology Chemical Engineering Bioscience Earth Sciences or related technical discipline and 3 years related experience
Ability to travel up to 25% for work
Immigration sponsorship is not offered for this role
Preferred Qualifications:
Financial or business experience helpful but not required
3 years professional experience in a customer facing technical role
Must perform well in a teamdriven atmosphere
Project management skills are beneficial
Strong interpersonal communication skills including technical writing abilities required
Must be able to interact with both corporate and individual store level customer contacts and provide handson troubleshooting assistance with product and equipment issues
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and marketcompetitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customerfacing roles may need to:
Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Be fully vaccinated for COVID19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Required Experience:
Staff IC
Employment Type
Full-Time
