Community Relations Manager
Community Relations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Community Relations Manager is responsible for generating new client leads by developing maintaining and expanding relationships with professional referral sources. This role also involves identifying and implementing new marketing initiatives to grow the companys visibility and reach within the community.
Primary Responsibilities Including but not limited to:
- Answer screen and transfer incoming phone calls in a pleasant and professional manner ensuring timely and accurate message delivery.
- Identify and maintain a comprehensive list of local influence centers including hospitals nursing homes assisted living facilities rehabilitation centers physicians offices and other relevant healthcare providers.
- Develop and manage new lead sources in alignment with the companys marketing blueprint and sales strategy.
- Personally visit meet and cultivate relationships with individuals responsible for or in a position to refer potential clients. This includes contacts within private public and nonprofit organizations.
- Complete client assessments as needed.
- Utilize a monthly marketing calendar to plan coordinate and execute marketing activities in conjunction with national initiatives.
- Schedule and deliver presentations on company services at healthcare facilities professional offices and corporate settings.
- Represent the company at trade shows conferences and networking events to increase brand awareness and generate leads.
- Coordinate and implement various marketing methods including direct mail campaigns print advertising networking initiatives and innovative outreach strategies.
- Maintain and manage the Customer Relationship Management (CRM) system to track interactions referral sources and client leads.
- Conduct timely followups with referral sources to express appreciation for referrals and provide relevant updates.
- Educate the community on the companys specialty services including the VDT (Virtual Dementia Tour) LIFE Profile Assessment and Return Home programs.
- Submit weekly reports during operations meetings detailing upcoming events referral touches partner meetings and marketing activity tracking.
- Collaborate with the team to enhance the companys social media presence and online marketing efforts.
- Perform additional duties and projects as assigned.
Core Qualifications:
- Demonstrates exceptional attention to detail and the ability to manage multiple priorities in a dynamic fastpaced environment.
- Strong interpersonal and conversational skills both inperson and over the phone.
- Reliable followthrough on commitments with consistent communication and engagement with referral partners clients and community contacts.
- Excellent organizational skills supported by effective systems for tracking tasks appointments and marketing activities.
- Proactive in identifying potential issues and providing timely practical solutions.
- Strong verbal and written communication abilities capable of delivering information diplomatically professionally and clearly.
- Commitment to providing an aboveandbeyond level of service and initiative in all areas of responsibility.
- Ability to work independently while remaining an integral part of a collaborative team with a resultsdriven mindset.
- Demonstrates ongoing dedication to professional growth and excellence.
- Leadership capabilities to manage coach and motivate team members toward achieving organizational goals.
- Flexibility to attend occasional evening and weekend events as needed.
Position Requirements:
- Bachelors degree in a healthcarerelated field preferred or equivalent experience with established relationships within the healthcare or senior care industry.
- Demonstrated enthusiasm for interacting with key referral partners and community leaders with a genuine interest in building meaningful professional relationships.
- A selfmotivated individual with a *cando attitude* resilience and a drive to grow within the business.
- Possesses a proactive persistent approach does not give up easily and thrives in achieving goals through consistent effort and followup.
- Minimum of two (2) years of experience in the healthcare industry.
- At least one (1) year of experience developing and managing a sales or outreach strategy.
- Minimum of one (1) year of experience in the home health industry including client management responsibilities.
- Minimum of two (2) years of customer service experience in a related field.
- Proficiency in Microsoft Word Excel Outlook and healthcarerelated software systems.
Required Experience:
Manager
Employment Type
Full-Time
