Senior Customer Success Manager (IC) Experienced or Senior
Senior Customer Success Manager (IC) Experienced or Senior
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$ 108800 - 147200
1 Vacancy
Job Description
Company:
The Boeing CompanyThe Boeing Global Services Tech Operations Services & Support organization is currently looking for a Senior Customer Success Manager (IC) Experienced or Senior to join our team in San Jose CA. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency.
The Services & Support organization is currently looking for four Senior Customer Success Managers. These positions will focus on supporting the Tech Operations portfolio. Our Customer Success Managers have the critical responsibility of ensuring we deliver a firstclass experience when deploying our solutions to customers starting at contract signature through golive success.
A successful candidate will understand the importance of collaboration as this position will require working directly with both the Product Management Team Sales Software Development Delivery Services and our international customer base.
Position Responsibilities
- Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues
- Build strong business relationships with all key stakeholders including users and business owners
- Assist the team in measuring customer value by correlating adoption metrics with customer KPIs
- Maintain a 360degree view of overall customer health ongoing engagements and issues.
- Understand and help the team mitigate churn and drive recurring revenue growth
- Foster internal partnerships with Go to Market team (e.g. Sales Directors Solution Architects Services Leads Field Service Representatives Engagement Managers and Solution Consultants) for assigned accounts.
- When necessary Participate in Quarterly Business Review activities driven by the Services Leader and Sales Director
- Periodic reports and updates for key executives
- Offer customer/market feedback to Boeings offer managers services offer managers and product managers
- Previous experience in airline operations and a solid understanding of aviation concepts (with proven background in client management)
- Previous experience in a customer success role within a SaaS environment
- Ability to align customers business processes with product capabilities.
- Expertise in management negotiation and conflict resolution.
Basic Qualifications (Required Skills/Experience):
- 5 years of experience in a customer success role within a SaaS environment.
- Ability to align customers business processes with product capabilities.
- Ability to interface between technical and nontechnical stakeholders.
- Expertise in customer management negotiation and conflict resolution.
- Exceptional communication presentation and relationshipbuilding skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to endusers and executives.
- Experience using or applying metrics to measure performance to ensure high quality delivery.
- Ability to work across time zones with a globally dispersed team.
Preferred Qualifications (Desired Skills/Experience):
- 7 years previous experience in a customer success role within a SaaS environment.
- Previous experience in airline maintenance operations and a solid understanding of aviation concepts.
- Previous experience in international business and/or multicultural environments.
- Fluency in multiple languages.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range Level 4: $108800.00$147200.00
Summary pay range Level 5: $131750.00$178250.00
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
Safety Sensitive:
Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Manager
Employment Type
Full-Time
