Specialist, HRConnect Knowledge Content

Purpose

The Specialist HR Knowledge Content is responsible for managing and enhancing the organizations HR knowledge base. This role involves creating curating and maintaining highquality HRrelated content to ensure employees have access to accurate and useful information. It also includes overseeing portal functionalities such as carousel quick links and applications and requires an understanding of AI and AVA (AbbVie Virtual Assistance) to optimize automated HR inquiries. The Specialist collaborates closely with HR teams and other stakeholders to align content with organizational needs and standards.

The Knowledge Content role is accountable for creating tagging and enhancing all knowledge content within the HRConnect portal. This applies to both HRConnect documentation for the shared service center and HRConnect employee facing knowledge content.

Responsibilities

• Content Management & Creation:
  • Create new HR knowledge articles FAQs guides and other resources upon request.
  • Ensure content is uptodate and aligned with company policies and procedures.
  • Collaborate with HR and subject matter experts to gather information and insights as needed.
  • Oversee the organization and categorization of HR knowledge content to enhance accessibility.
  • Implement best practices for content management to ensure ease of use and retrieval.
  • Monitor the usage and effectiveness of HR content partnering with HR teams for improvements and optimization.

• Stakeholder Collaboration:
  • Work with HR teams to identify content needs and priorities.
  • Collaborate closely with global & regional HR stakeholders to ensure content is updated promptly and accurately to meet Knowledge Management expectations.
  • Engage in the design or redesign of HR Portal pages and address any additional requests from stakeholders including but not limited to the creation of new Carousels quick links and applications.
  • Liaise with global & regional HR stakeholders to identify new knowledge authors when current ones move to another role or leave AbbVie.
• Training and Support:
  • Provide training and support on effectively using the HR knowledge base as needed.
  • Develop resources to assist employees in navigating and utilizing HR content.
  • Partner with BTS (Business Technology Solutions) and DDS (Data & Digital Strategy) to ensure seamless and smooth operation of the HR Portal.
  • Lead and/or monitor Knowledge Management team projects to ensure expectations are consistently met or exceeded as required.
• Quality Assurance:
  • Regularly review and audit content for accuracy relevance and compliance.
  • Gather feedback from portal users and connect with stakeholders to improve the quality of HR knowledge materials.
  • Partner with global & regional HR stakeholders to enhance content through analytics and user feedback.

Qualifications :

Qualifications

• Bachelors degree in Human Resources Communications or a related field with 3 years of relevant experience.
• Experience in website design knowledge management or content creation.
• Strong organizational skills and attention to detail with the ability to conceptualize and organize projects.
• Ability to work collaboratively with crossfunctional teams and make decisions under pressure.
• Excellent written and verbal communication skills in English complemented by strong interpersonal skills. Proficiency in an additional language is a plus.

Preferred Skills:

• Experience with digital content creation tools and/or Content Experience Management a plus.
• Experience with ServiceNow HRSD ServiceNow Knowledge Management HR systems Shared Services HR Operations or Workday is a plus.
• Preferred experience in content builder editing copywriting source code management and/or formatting documents for publication.
• Familiarity with AI technologies and tools.
• Experience with virtual assistance platforms and other AIdriven applications relevant to HR processes is a plus.

Key Stakeholders 

HR Communications COEs BHR BTS

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our shortterm incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

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Work :

No