Senior HCM Program Manager
Senior HCM Program Manager
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1 Vacancy
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver alwayson impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
We are looking for a Senior HCM Program Manager with a strong background in HR systems specifically Workday to join our People team and drive operational excellence across our teams. This role is a unique opportunity to shape the way we leverage Workday to streamline processes for Recruiting Ops People Ops Compensation and other key teams ensuring efficient scalable and userfriendly systems and processes. Operational excellence in this context means creating systems and workflows that reduce manual effort minimise errors and empower teams to focus on strategic work by leveraging Workdays capabilities to their fullest potential. The scope of this role will encompass the full breadth of the hiretoretire business process ensuring alignment across all stages of the employee lifecycle. By aligning and prioritising needs across the People organisation (as internal stakeholders) and Finance (as an external stakeholder with dependencies on People) youll ensure that Workday becomes a cornerstone for datadriven decisionmaking compliance and improved employee experiences. Youll also play a critical role in defining and maintaining a cohesive Workday roadmap in collaboration with our People Systems team.
What will I be doing
- Collaborating with stakeholders across the People organisation (internal stakeholders) and Finance (external stakeholder) to understand operational challenges and opportunities.
- Acting as the single point of contact between the People org and the People Systems team within Intercoms IT organisation.
- Gathering and prioritising functional requirements based on input from teams like Recruiting Ops People Ops and Compensation while considering Finances dependencies on Peoplerelated processes.
- Developing and maintaining a functional Workday roadmap in partnership with People Systems to align system capabilities with organisational needs and dependencies.
- Identifying opportunities to streamline and automate manual processes.
- Ensuring processes and configurations align with best practices and meet the functional needs of the People organisation and dependencies of Finance.
- Driving program management initiatives coordinating crossteam efforts and tracking progress on Workdayrelated projects.
What skills do I need
- Strong functional knowledge of Workday and understanding of broader people processes.
- 6 8 years experience working with crossfunctional teams and key stakeholders including People Ops Recruiting Compensation Finance and IT.
- Excellent program management skills with a proven ability to prioritise and execute multiple initiatives involving many stakeholders with competing priorities.
- Strong analytical and problemsolving abilities to translate operational needs into system solutions.
- Exceptional communication collaboration and influencing skills to align diverse stakeholders and ensure clarity across teams.
Bonus skills & attributes
- Previous experience in a similar role within a fastpaced scaling organisation.
- Familiarity with Workdays advanced modules
- Background in People process improvement and operational streamlining
We are a welltreated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical dental and vision coverage
- Regular compensation reviews great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- Inoffice bicycle storage
- Fun events for Intercomrades friends and family!
*Proof of eligibility to work in the United States is required.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on nonwork related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
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Required Experience:
Manager
Employment Type
Full Time
