Clinic Supervisor - Urgent Care - Fairfield
Clinic Supervisor - Urgent Care - Fairfield
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Job Description
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
36Work Shift:
Days/Evenings (United States of America)Are you passionate about improving the patients experience through high quality convenient and connected care delivery
Welcome to urgent care the way it should be. At Mercy Health Urgent Care we understand the many complexities of life and healthcare which is why our team strives to create a better easier experience. Our clinics are designed to provide convenient sameday care that is connected to services and a ministry passionate about making health care easier.
We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery along with a desire to join a growing service line.
Apply today to learn more about joining a team that is changing the way urgent care is delivered! Be part of our growing organization that will deliver customercentric care with the dedicated support of Mercy Health Urgent Care in Fairfield Ohio!
WHY you should join our Team:
Easy: Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level while our flexible scheduling options offer you a good worklife balance.
Welcoming: Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.
Connected: We are part of Bon Secours Mercy Health where you will experience the support of a reputable system and the resources and benefits that will keep you connected to a community of urgent care providers and to specialists and services when patients need more advanced care.
Clinic Supervisor Mercy Health Urgent Care Fairfield
The Clinic Supervisor assist in managing operations for an urgent care clinic by managing staffing training supplies workflow billing processes and customer service as well as maintaining a safe positive work environment.
Essential Job Functions
Works primary shifts as clinical staff and/or front desk receptionist 50% of the time.
Monitors clinic activity and patient flow to ensure efficient and effective patient care.
Participates in promotion of positive culture and teamwork.
Demonstrates excellence in care in all interactions for both patients and internal teams.
Identifies opportunities for improvement troubleshoots issues and/or communicate/escalate timely to Provider direct supervisor or other appropriate internal resources.
Maintains a safe and supportive environment by keeping the work area exam rooms and equipment in clean orderly and safe manner.
Maintains clinical and administrative skills to meet patient care and daily operational needs.
Understands and adheres to the legal responsibilities and requirements within the role.
Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
Performs crossfunctional duties as needed including front desk duties such as registration scheduling answering phones cash handling and other duties such as scribing ordering of supplies etc.
Participates in interviews for front desk receptionist medical assistant xray technician and other support staff positions.
Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.
Assists in evaluation of behaviors and disciplinary action of staff.
Ensures employees are adequately trained to perform assigned duties safely and correctly.
Ensures excellence in customer experience by addressing customer feedback monitoring patient satisfaction metrics and implementing solutions for improvements.
Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
Maintains proper inventory process and ordering to ensure adequate stock of supplies.
Participates in meetings for regular touch base and for special project as needed.
Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.
This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.
License/Certification
Active Medical Assisting certification from one of the following (required):
BLS Basic Life Support (required within 90 days of hire)
Maintain current licensure/certification if applicable (CMA ED Tech ED Tech Advanced LPN) (Preferred)
Education
High School/GED (required)
Work Experience
2 years experience in healthcare setting (required)
1 year experience in supervisory/leadership role (required)
Training
Electronic Health Record EPIC Docutap or Experity (preferred)
Skills
Strong oral verbal and written communication skills
Attention to detail
Critical thinking problem solving skills and ability to work independently
Strong conflict resolution skills and communication with customers
Evaluate employee performance and behaviors and escalate as necessary
Basic computing skills
Knowledge of billing operations including ICD10 and CPT coding medical terminology.
Requires judgment in selection of alternative courses of action.
Adapts standard principles to new or changed conditions.
Requires listening skills to maintain cooperative associations.
MercyHealth is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
Urgent Care CIN Fairfield JJIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
Manager
Employment Type
Full-Time
