Chief Operating Officer

Pay Rate $100000 $120000 Annually

Job Description:

Spherion has partnered with Horizon Goodwill Industries (HGI) in the search for their Chief Operating Officer. If you are interested in this position please do not apply on this Site but instead email to start the Application Process. As Chief Operating Officer for Horizon Goodwill Industries you will serve with the Executive Leadership Team to create and foster a culture of innovation and continuous improvement that supports organizational growth and fulfillment of our vision mission and strategic plan. You will provide effective and inspiring leadership by being actively involved in all operating units developing a broad and deep knowledge of all processes and utilizing a datainformed approach to solving complex business problems. Reporting to the CEO you will lead key business and support operations in alignment with our purpose and values which consist of the Donated Goods Retail Program BusinesstoBusiness Contract Services Information Technology Real Property Facilities and Asset Protection/Safety.

Primary Impact and Responsibilities

Donated Goods Retail (DGR) & DGR Operations

• Provide strategic leadership and direction for retail and donation operations that drives growth enhances operational efficiency elevates the donor and customer experience and ensures financial performance.
• Directly support senior management responsible for all aspects of retail operations including store operations Ecommerce operations inventory management product acquisition logistics and customer experience.
• Plan and facilitate crossfunctional collaboration to drive growth in existing and new markets ensuring alignment with organizational goals and objectives.
• Maintain knowledge of current thrift and Ecommerce industry trends to guide departmental performance and customer experience.
• Foster a culture of exceptional customer service and process excellence at all department touchpoints. Ensure that standard operating procedures policies and training efforts reinforce a customer service focus.

Commercial BusinesstoBusiness Services

• Provide strategic leadership and direction for all business to business services operations that drives growth enhances operational efficiency and ensures customer satisfaction and contract compliance while maintaining financial performance.
• Directly support senior management responsible for all aspects of Business Services operations including facilitybased and communitybased contractual services to commercial local state and federal government entities.
• Support collaborative efforts to develop strategic headcount planning that ensures sustainable compliance with AbilityOne contract employment requirements.
• Provide strategic direction to drive continued department growth through expansions in contract scope new contracts and new business agreements.
• Drives a culture of exceptional customer service and process excellence at all department touchpoints. Ensures that standard operating procedures policies and training efforts reinforce a customer service focus.
• Investigate and make recommendations on potential new lines of business in alignment with organization mission and strategic objectives.

Information Technology

• Responsible for organizationwide information technology planning acquisition policies and standards; computer networks; and the development security maintenance and operation of information systems.
• Directly support senior management responsible for all aspects of Information Technology including the management of all organizational divisional and sitespecific technological infrastructure/operations.
• Develop and implement a departmental plan to ensure that HGIs IT capabilities sufficiently and sustainably support business operations and growth.
• Facilitate crossfunctional collaboration ensuring IT accessibility and performance across all business units.
• Maintain departmental focus on data and network security through company policies procedures internal controls and robust IT roadmaps.

Real Property and Facilities

• Collaborates across the organization to create and update a comprehensive real property strategic plan for all units including facilities condition assessments longrange development plans for new locations/facilities and capital improvement projects.
• Provide oversight and leadership support to senior management responsible for all aspects of HGIs Real Property program and facilities including maintenance grounds and systems equipment.
• Supports the Director of Operations in implementing HGIs facilities management security risk management and emergency operations plans.
• Negotiates all new and reviews all existing and proposed real property lease agreements.
• Serves as the decisionmaking authority in ongoing contracts with vendors for services such as repairs preventative maintenance snow removal custodial waste management and landscaping services.
• Maintains relationships with insurance providers serving as HGIs subject matter expert and as the organizations designated representative in RFPs contract negotiation and insurance dispute matters.

Asset Protection/Safety

• Champions a safety culture at HGI through an active focus on asset protection and accident prevention.
• Provide oversight and leadership support to senior management responsible for all aspects of HGIs Asset Protection/Safety program including security asset protection loss prevention safety and compliance programs to protect the physical financial and human assets of HGI and our customers.
• Manage the Safety Committee program engaging input from across the organization to create a safetyfocused culture at HGI.
• Ensures compliance with agency policies procedures risk management and safety standards throughout the organization and maintains them to meet applicable accreditation legal and regulatory standards.

Financial & Budget Management

• Work with Executive Leadership Team to create and monitor organizational financial strategy.
• Hold overall P&L responsibility for all operational business units. Support unit leaders in preparation of annual operational budgets managing effectively within this budget and reporting accurately on progress made and challenges encountered.
• Drives continued financial viability of the organization through innovation sound fiscal management practices and maximizing the efficiency of revenuegenerating activities.
• Identify revenuegeneration strategies and costsaving opportunities.

People Management & Organizational Culture

• Champions support for the Goodwill mission and serves as a public spokesperson for the organization as necessary. Represents the organization in local regional and statewide events committees or appointments.
• Lead coach and develop Goodwills senior management operations team with an emphasis on developing capacity in strategic analysis process improvement succession planning forecasting and budgeting.
• Mentor and develop staff using a supportive and collaborative approach: assign accountabilities set objectives establish priorities and monitor and evaluate results.
• Develops monitors and approves standard operating procedures and metrics that measure progress and maximize financial returns. Holds all staff accountable for achieving individual goals.
• Sets a positive personal example in all customer interactions.

Leadership

• Works effectively with Goodwills Board of Directors CEO and leadership team to develop overall organizational strategy support mission integration and advance efforts towards achieving its goals and vision. Ensures that strategic plan goals are effectively translated into operating plans and budgets.
• Promote a highperformance continuous improvement culture that values learning and a commitment to quality.
• Establish and monitor staff performance and development goals assign accountabilities set objectives establish priorities conduct annual performance appraisals and administer salary adjustments. Ensure that recruiting development and retention programs are in place and effective at all department levels.

Required Education / Experience

• Bachelors degree in business management or related field with 7 years of increasingly responsible multiunit business leadership experience. MBA or Masters degree in a related field is preferred. Note: A combination of education and/or experience that demonstrates the knowledge skills and abilities required below will be considered.
• Demonstrated excellence in organizational management with the ability to coach seniorlevel staff to create highperformance teams that develop and implement successful operational strategies.
• Proven ability to lead and manage people and situations effectively and consistent with our core values.
• Extensive experience in managerial finance including operations budgeting fiscal management and oversight of financial aspects in business segments with multimilliondollar budgets.
• Track record of effectively leading an organization with a complex array of business segments and the ability to leverage strengths across areas.
• Excellent project management skills.
• Thorough knowledge of the principles and practices of business development.
• Ability to negotiate leases contracts and other business agreements considering appropriate legal and business principles.
• An analytic and decisive decisionmaker who can prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
• Unwavering commitment to quality programs and datainformed program evaluation.
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.
• Specific experience in multiunit retail thrift retail business development federal/state contracting businesstobusiness services or similar business operations is preferred.
• Knowledge and understanding of Federal/State contracting requirements Federal Acquisition Regulation (FAR) and the Federal Service Contract Act preferred.
• Knowledge and practice of continuous improvement processes such as Kaizen Lean Six Sigma or equivalent preferred.

Other Requirements

• A valid state drivers license insurance and satisfactory driving record are required.
• Drug criminal background credit and driving records checks

Benefits

• Health Insurance

• Medical Benefit plan with Direct Primary Care option (available to all fulltime employees the first day of the next month after the employees start date)

• Dental Insurance

• Guardian Dental

• Vision Insurance

• Davis Vision

• Companypaid Life Insurance LongTerm Disability (LTD) and Accidental Death and Dismemberment (AD&D) insurance. (available first day of the next month after 30 days of employment)

• Supplemental Insurances

• Colonial Life

• Legal Shield

• 401(k) (regular and Roth)

• HGI matches up to 4% of salary and is available for enrollment after 6 months of employment.

• Employee Assistance Program (EAP)

• Resource Assistance Program (RAP)

• Direct Deposit

• Vacation Leave

• 18 days accrue annually from start date (available after three months of employment)

• Sick Leave

• 6 days accrue annually from start date (available after three months of employment)

• Holidays

• 10 paid holidays Available immediately.

• Personal Holidays

• 2 days per year (available after 30 days of employment)