Manager, Site Reliability Engineer (ServiceNow)
Manager, Site Reliability Engineer (ServiceNow)
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1 Vacancy
Job Description
NBC Universals Enterprise Technology Site Reliability team improves system reliability by anticipating and solving failures through standardization and automation of underlying processes and technology ensuring that our platforms and services are available to users when they are needed. We use a data driven approach in identifying and prioritizing reliability work minimizing toil while reducing the costs of system failure. We provide services across our broad and diverse portfolio of brands.
The ServiceNow Platform Development Manager will play a crucial role in driving the development and execution of our SRE ServiceNow platform roadmap. Collaborating closely within the SRE team and other NBCU teams your primary responsibility will be to lead and manage the ServiceNow Platform software development lifecycle ensuring the seamless integration of Agile methodologies and the timely delivery of highquality ServiceNowbased products and platforms
The successful candidate will possess a strong understanding of ServiceNow Agile Development and Operational Support utilizing DevOps tools and methods Data Analysis and ITSM principles.
In addition the ideal candidate will possess a strong grounding in IT/Infrastructure Management Monitoring and Automation Technologies Application Maintenance and Support principles and have experience analyzing information to create improvement plans.
Responsibilities:
- Lead the development and implementation of ServiceNow solutions ensuring alignment with business goals and industry best practices.
- Manage and mentor a team of software developers and engineers fostering a collaborative and highperforming environment.
- Oversee the recruitment onboarding and professional development of team members to ensure a continuous supply of top talent.
- Establish coding standards best practices and development processes to promote code quality maintainability and efficiency.
- Identify opportunities to enhance employee knowledge capabilities and skills to support future growth.
- Address development bottlenecks risks and roadblocks to ensure timely delivery of features and enhancements.
- Partner with other leaders across the organization to provide a consistent and excellent customer experience.
- Collaborate with vendors and internal IT teams to assess system capabilities identify enhancements and implement upgrades as needed; manage relationships with external vendors and service providers.
- Generate new improved or unique solutions and embrace new ideas to sustain and expand organizational offerings focusing on continuous improvement and innovation.
- Evaluate current business and technical processes to identify opportunities for automation and efficiency improvements.
- Define key quantitative and qualitative KPIs.
- Translate product requirements into technical specifications ensuring clear communication and alignment between development and product teams.
- Stay abreast of emerging technologies and industry trends to continuously explore opportunities to enhance capabilities.
- Ensure technical solutions align with ServiceNow best practices and deliver optimal performance.
- Advise on leveraging prebuilt capabilities to minimize customization.
- Assist in building a product development vision and multiyear roadmap considering the Now Platform and ServiceNow innovation pipeline.
- Document action items as agile work items including epics user stories and their acceptance criteria.
- Participate in Agile ceremonies such as Scrum meetings and product sprints.
- Manage ongoing operational support activities to address issues and facilitate continuous improvement.
Qualifications :
Requirements:
- Requires a bachelors degree in Information Technology Computer Science or related fields. In lieu of a bachelors degree extensive familiarity with the fields concepts practices and procedures is required.
- 10 years of ServiceNow experience with expertise in ITSM ITAM SecOps GRC and TPRM
- 5 years of experience leading software or application development teams.
- Strong expertise in ServiceNow architecture and design including workflows custom applications and integrations
- Proven ability to manage complex largescale projects while meeting deadlines and business objectives.
- Proficiency in scripting languages such as JavaScript and Glide as well as frameworks like HTML CSS AngularJS SASS and Bootstrap
- Solid understanding of CMDB Asset Management Incident Problem and Change Management processes.
- Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes.
- Familiarity with Agile Scrum and Kanban methodologies.
- Knowledge of both functional and nonfunctional software testing including automated testing
- Familiarity with implementing CI/CD pipelines and Release Management best practices.
- Effective communicator (written and verbal) with both technical and business audiences
- Selfdriven and resourceful capable of achieving goals independently and collaboratively
- Ability to understand complex business needs and adapt appropriately
- Willingness to learn and adapt to new processes solutions and platforms relevant to Site Reliability Engineering including Automation and Event Management platforms ServiceNow JIRA and general ITSM principles.
- Ability to build effective crossfunctional relationships in support of delivering enterprisewide solutions
Desired Characteristics:
- Comfortable leading in both technical and organizational contexts
- Experience working with large global/multinational corporations
- ServiceNow certifications such as Certified Implementation Specialist System Administrator and Application Developer
- Experience working with App Engine Studio
- Experience working with Delegated / Citizen Developers
- Familiarity with Site Reliability Principles and Automation Technologies such as Ansible and Puppet
Additional Requirements:
- Fully Remote: This position has been designated as fully remote meaning that the position is expected to contribute from a nonNBCUniversal worksite most commonly an employees residence.
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $140000 $175000 (bonus eligible)
We are accepting applications for this position on an ongoing basis.
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing
For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
