Business Process Analyst I
Business Process Analyst I
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$ 73174 - 99132
1 Vacancy
Job Description
ABOUT THE POSITION
The County of Riversides Department of Public Social Services (DPSS) Technology and Support Services (TSS) division has an immediate opening for a Business Process Analyst I (BPA I) in the city of Riverside. This essential role supports core operations across all DPSS divisions including Childrens Services Adult Services SelfSufficiency Administrative Services and Finance & Forecasting. The BPA I will work closely with the Riverside County Information Technology (RCIT) Liaison to ensure seamless coordination of technology and equipment needs for various initiatives such as new hire onboarding and equipment refresh projects.
The BPA I will provide critical business process support by conducting bimonthly RCIT meetings and offering functional system support. The position involves coordinating projects with RCIT Logistics managing complex hardware projects and ensuring that all efforts are aligned with department standards and goals. The analyst will also lead workflow enhancements within ServiceNow while serving as a communication bridge between DPSS and RCIT to ensure stakeholder needs are met.
Key responsibilities include analyzing and improving current business processes monitoring and updating ServiceNow workflows and preparing detailed reports and dashboards for management. The BPA I will create design specifications address technical challenges during implementations and support crossdivisional efforts to streamline technology operations.
The ideal candidate will have strong analytical and problemsolving skills a collaborative mindset and the ability to communicate effectively with diverse stakeholders. Proficiency in Microsoft Office 365 is required and familiarity with ServiceNow is a plus. Additional qualifications include knowledge of Microsoft Power BI and Visio knowledge of Microsoft Power Apps experience in process mapping adaptability and technical proficiency related to computer operations. Candidates with experience in business process analysis and technology project management are preferred.
Telecommuting options may be offered but not guaranteed as this position involves handson inperson interaction with staff.
Meet the Team!
TheCounty of Riverside Department of Public Social Servicesis comprised of employees who work collectively and in partnership with communitybased organizations to serve the needs of the community. Can you see yourself hereEXAMPLES OF ESSENTIAL DUTIES
- Serve as business process resource on all matters involving the support maintenance enhancement and upgrade of the Countys integrated enterprise systems; provide functional support analysis and design specifications as needed to programming staff.
Troubleshoot provide production support identify problem areas and correct system setup when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate websites for posted resolutions and remedies that could resolve identified problems.
Participate in the design and evaluation of business processes required for the implementation of enterprise systems modules and upgrades; review effect of new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; participate in system testing to ensure that the new release provides the expected results throughout the business cycle.
Review and evaluate existing County business process models to identify potential areas for automation and streamlining; develop recommendations for new or modified processes; test all changes prior to final implementation to ensure appropriate results.
Coordinate with user departments on new/changed local ordinances and labor agreements legislation reporting and regulations.
Design implement and maintain system setup tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.
Coordinate and implement system security.
Maintain contextsensitive online help reference to reflect the most current structure within the system. MINIMUM QUALIFICATIONS
- Education: Graduation from an accredited college or university with a bachelors degree in public/business administration human resources finance computer science information systems or a related field to the assignment. (Additional qualifying experience in a functional support area may substitute for education on the basis of 30 semester or 45 quarter units equaling one year of fulltime experience.)
Experience: One year of technical or paraprofessional level work which would demonstrate possession of the listed knowledge and abilities related to business process analysis and improvements.
Knowledge of: Principles and practices of enterprise functions; project specifications development; application design; application of industry/corporate standards and conventions for systems analysis and quality assurance; installation testing and migration process and techniques; quality and version control processes; the use of packaged offtheshelf and 3rd party application software including office automation tools.
Ability to: Write/modify technical and user documentation; prepare flow process diagrams and other design graphics; use basic principles practices and functional activities for the maintenance and enhancement of enterprise systems components; gather and analyze data; reason logically draw valid conclusions and make appropriate recommendations; speak and write effectively; read interpret and apply laws rules regulations standards and procedures; establish and maintain effective working relationships with others and gain their cooperation. SUPPLEMENTAL INFORMATION
This recruitment is open to all applicants.
For questions regarding this recruitment contact Ebelyn Skinner at
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member4 Form DD214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other nonjobrelated factors.PreEmployment
All employment offers are contingent upon successful completion of preemployment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A preemployment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference preemployment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or tollfree.
Required Experience:
IC
Employment Type
Full-Time
